We are here to help.
If you have a consumer complaint about a trader based in another EU/EEA country and you have tried to resolve the matter with the trader to no avail, please feel free to contact us using the online form below. Our service is free of charge and confidential.
However, if you are resident in Ireland and you have a consumer dispute with a trader that is also based in Ireland then please contact the Competition and Consumer Protection Commission for further information.
We may retain some of your personal information for case handling and statistical analysis. You will also be required to confirm that you are 18 and over in order to avail of our services. Please note, you will be requested to provide your explicit consent for the above. Please read our Privacy Statement for details.
If you agree to this then please provide details of your query/complaint by filling in the online form which will be activated once you have confirmed that you are 18 and over.