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Dublin, August 30th, 2016 – The European Consumer Centre (ECC) Ireland has published its 2015 Annual Report which shows that air travel is once again the most common areas of cross-border consumer complaint. Also in the top five consumer complaints for 2015 are electronic goods, online services, car rental, and entertainment.

In 2015, ECC Ireland dealt with 3,503 total contacts from consumers (this is made up of cross-border consumer complaints and requests for information). Complaints actively pursued by ECC Ireland and requiring further assistance from the European Consumer Centres Network (ECC-Net) came to 695.

2015 Annual Report – a snapshot of ECC Ireland’s valuable work on behalf of consumers

Martina Nee, press and communications officer for ECC Ireland, said: “Once again, 2015 has been a busy year for consumers and ECC Ireland has been working hard to provide free advice and further assistance, when needed, in relation to cross-border consumer issues. The report provides a snapshot of the valuable work carried out by ECC Ireland for consumers in 2015 and highlights some of the problems faced by Irish and European consumers, particularly in the areas of air travel, electronic goods, online services, car rental, and entertainment.”

To find out more about the top five consumer complaints for 2015, the type of complaints received, and the cases pursued by ECC Ireland, download the ECC Ireland 2015 Annual Report press release or the full ECC Ireland 2015 Annual Report here.

 

European Consumer Centre (ECC) Ireland's 2015 Annual Report

ECC Ireland’s 2015 Annual Report