ECC+Ireland+Launches+2009+Annual+Report

ECC Ireland’s Annual Report 2009 reveals that over €86,000 in refunds and compensation was secured by ECC Ireland for consumers, with a success rate of 74% for cases handled by the ECC.

ECC Ireland's Annual Report provides a snapshot of our work in 2009 and shows some of the problems which consumers from Ireland and other European countries in contact with ECC Ireland faced during the year. ECC Ireland dealt with over 3,800 consumers in 2009, an increase of 7.5% on figures from the previous year and we successfully resolved 74% of cases, securing €86,000 in refunds and compensation.

The report shows that the top three areas of complaint, where further intervention by ECC-Net was required, remained largely unchanged from previous years demonstrating continuing consumer frustration with certain sectors. 34.5% of the total number of cases dealt with related to 'air travel' i.e. problems with luggage, cancellation, delay and pricing issues. 15% of complaints related to the purchase of electronic goods while 13.5% of complaints related to car rental.

The countries of the traders complained about by Irish consumers remain almost unaltered from previous years: 58% of complaints were against UK traders, 10% against French traders and 9% against Spanish traders.

Ann Neville, Manager of ECC Ireland said: "Consumer confidence is essential for economic recovery. The work done by ECC Ireland staff in 2009 contributed to a more confident consumer environment and we will continue to build on this work into the future."

For ECC Ireland's 2009 Annual Report see www.eccireland.ie/annualreports