News Archive

14 December 2011

The Commission for Aviation Regulation (CAR) has launched a new air passenger rights website to help consumers understand their entitlements when they fly.

09 December 2011

29 November 2011

Commission proposes faster, easier, and cheaper dispute resolution for consumers

28 November 2011

With today set to be the busiest online shopping day of the year according to retail experts, ECC Ireland is warning shoppers to avoid websites selling counterfeit products.

24 November 2011

Christmas is fast approaching and more and more of us are turning to the internet in search of better choice and value, but how can we be sure that the websites we shop on are safe? November’s eBulletin discusses how to shop safely online and provides some useful pointers to help avoid nasty festive surprises! Our Consumer Query of the Month discusses difficulties experienced in getting a warranty honoured, while our Success Story deals with a consumer who was charged for damage to a rental car. November’s Consumer Survey is available on our website at www.eccireland.ie and this month asks whether you have ever bought counterfeit goods online.

28 October 2011

Today the European Consumer Centres Network (ECC-Net) launches its “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report analyses air travel related complaints submitted to the ECC-Net in 2010 and examines whether passengers’ rights are being complied with by the airlines.