Reports

The European Consumer Centre Network creates reports highlighting key problem areas for European consumers.

	ECC-Net Air Passenger Rights Report 2011 Air_Passenger_Rights_Report_2011_FINAL.pdf
	Small Claims Arbitration Scheme for Business to Business Cross-Border Disputes B2B ADR Pilot Project 2010 SCAS_EEN_ECC_Ireland_B2B_pilot_report.pdf
	ADR Leaflet for Consumers Final_Amended_ADR_Consumer_Leaflet_April_2011.pdf
	ECC Ireland's Response to the Consultation Paper on Alternative Dispute Resolution (ADR) ADR_CONSULTATION_PAPER.pdf
	European Small Claims Procedure - First Year of Operation in Ireland ESCP.pdf
	The European Consumer Centres’ Network Fifth Anniversary Report 2005-2009 ECC-Net_2005-2009_Report.pdf
	The European Online Marketplace: Consumer Complaints 2008-2009 E-Commerce_Report_2008-9.pdf
	Cross-border Dispute Resolution Mechanisms in Europe - Practical Reflections on the need and availablity The report analyses 11,500 consumer complaints received during 2007 and 2008. Almost half of the complaints dealt with were resolved with assistance of ECC Net highlighting the importance of the Network for the continued success of the internal market, but also showing that there is a lack access to redress for consumer complaints within the EU. ADR-report-final.pdf
	The Internet Ombudsman Pilot project with ECC Ireland & ECC UK The Internet Ombudsman: Out come of Pilot Projet Report_on_the_TIO_Pilot_project_2008.pdf
	CPC report on airlines' taxes, fees, charges and surcharges 3495_1.pdf
	The European Online Marketplace: Consumer Complaints 2007 A summary and analysis of consumer complaints reported to the European Consumer Centre Network European_Online_Marketplace.pdf
	ECC Ireland ADR Report May 2008 An analysis of complaints, best practice and future recommendations ECC_Ireland_ADR_Report_May08.pdf
	ECC Car Rental Contracts Report 2008 Business practices, contract terms and consumer protection ECC_Car_Rental_Contracts_Report_2008.pdf
	Air Passenger Complaints Report 2006 Air_Passenger_Complaints_report_2006.pdf
	Air Passenger Rights: Consumer Complaints 2005 A Summary & Analysis of Consumer Complaints reported to the European Consumer Centre Network ECC-Net_Airline_Complaints_05.pdf
	The European Online Marketplace: Consumer Complaints 2005 A summary and analysis of consumer complaints reported to the European Consumer Centre Network in 2005. eur_online_marketplace_20052.pdf
	ECC Car Rental Report 2005 An analysis of European cross-border complaints and consumer protection ECC_Net_Car_Rental_Report_2005.pdf
	The European Online Marketplace: Consumer Complaints 2004 A summary and analysis of consumer complaints reported to the European Consumer Centre Network in 2004. eur_online_marketplace_2004.pdf
	Report on Airline Complaints in Ireland 2003-04 eccdublinairlinecomplaintsreport.pdf
	Shopping in Europe Guide 2005 Shopping_in_Europe_Guide.pdf
	ADR Development in Ireland 2004 Author: Susan Reilly Clearing House Co-ordinator European Consumer Centre adr_development_in_ireland.pdf
	Realities of the European Online Marketplace A cross-border e-commerce project by the European Consumer Centres Network, 2003 eec_e-commerce_report.pdf
	ECC Group Timeshare Report 2003 The experience of European Consumer Centres (ECCs) in respect of timeshares. ecc_group_timeshare_report.pdf