Alternative dispute resolution (ADR) is an inexpensive, non-judicial service which allows consumers and businesses to seek amicable resolutions to contractual disputes, without the added costs and complexity of court proceedings. In this month’s eBulletin, we discuss the benefits of ADR and the proposals of the European Commission to promote and enhance the availability of ADR services. Our consumer query of the month relates to a fraudulent trader operating from the UK. Our success story relates to incorrect information provided to a consumer when collecting her rental vehicle, which resulted in her purchasing additional insurance that she did not require.
|ECC Ireland Seminar on ADR & ODR 16th April 2012|
ECC Ireland's seminar on the Proposals for a Directive on Alternative Dispute Resolution (ADR) & the Regulation on Online Dispute Resolution (ODR) on 16th April 2012
|Commission puts forward Directive on Alternative Dispute Resolution and a Regulation on Online Dispute Resolution|
Commission proposes faster, easier, and cheaper dispute resolution for consumers
|European Parliament publishes report on ADR|
A recent study commissioned by the European Parliament has identified several “gaps” in the provision of cross-border alternative dispute resolution (ADR).
|Tell the European Commission what you think about ADR!|
The European Commission has launched a public consultation on alternative dispute resolution schemes (ADR) for consumers and invites Irish consumers to submit their proposals on how to make it easier to solve disputes without legal proceedings.
|ECC Ireland September eBulletin |
This month’s ebulletin examines the means of redress available for consumers and business when things go wrong.