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ECC Ireland is a member of the European Consumer Centre Network (ECC-Net) which offers consumers across Europe advice on their rights when shopping in another European state. ECC-Net members co-operate closely to help settle complaints between consumers and traders based in different EU countries, Norway and Iceland. If necessary, ECC Ireland can liaise directly with a trader via its sister centre in the country of purchase.

Please note that ECC Ireland does not deal with queries from Irish consumers about Irish traders. Consumers with queries of this nature should contact the Competition and Consumer Protection Commission (CCPC).

The quality of our service is important to us and ECC Ireland works hard to ensure that all consumers who contact us can expect a professional, efficient and courteous service. We contact all Irish consumers whose cross-border complaint we have handled after closure of the complaint to obtain their views on our service. We use this feedback to monitor and improve our service. We offer an Internal Complaints Procedure which is available to consumers who are unhappy with our handling of their case. Details of the service that consumers can expect from us, and the way we protect your privacy, can be found in ECC Ireland’s Customer Charter, Internal Complaint Procedure and Privacy Policy.

 

For more information on the work of ECC-Net across Europe, please see the following informative video: