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EU flag_yellow_lowThe European Consumer Centre Network (ECC-Net) is an EU-wide network co-funded by the European Commission and the Member States (in Ireland, this is the Competition and Consumer Protection Commission). There is a European Consumer Centre in all 28 EU countries, as well as in Norway and Iceland, so you can get help and advice at home, for problems experienced abroad.

ECC-Net offers a free and confidential service and helps to find solutions to cross-border shopping problems. ECC-Net can offer advice on your consumer rights, can contact a trader in another European country on your behalf and can direct you to a dispute resolution scheme or propose other solutions if required.

 


Which office should I contact?

If you live in Ireland and has a problem with a trader in another EU-country, you are welcome to contact ECC Ireland, via our contact us form.

If you live in another EU country and has a problem with an Irish trader you need to contact the ECC office in your country. Below you will find a map of all the EU/EEA countries. Click on your country to go to your ECC-office.

ecc_network

The European Consumer Centres Network (ECC-Net) is an EU-wide network co-funded by the European Commission and the Member States, in Ireland this is the Competition and Consumer Protection Commission. There is a European Consumer Centre in every EU country as well as in Norway and Iceland, so you can get help and advice at home, for problems experienced abroad.

ECC-Net offers a free and confidential service and helps to find solutions to cross-border shopping problems. ECC-Net can offer advice on your consumer rights, can contact a trader in another European country on your behalf and can direct you to a dispute resolution scheme or propose other solutions if required.

EUROPEAN CONSUMER CENTRES NETWORK CONTACT DETAILS
(ECC-NET)


AUSTRIA
EUROPEAN CONSUMER CENTRE AUSTRIA
EUROPIASCHES VERBRAUCHER ZENTRUM
Director: Georg Mentschl
Mariahilfer Strasse 81
1060 Wien
Tel: + 43/1 588 77 0 (general line)
Europa-Hotline 0810 – 810 225 (only available in Austria)
Fax: + 43/1 588 77 71
Email: info@europakonsument.at
Web: www.europakonsument.at
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BELGIUM
EUROPEAN CONSUMER CENTRE BELGIUM
EUROPEES CENTRUM VOOR DE CONSUMENT
CENTRE EUROPEEN DES CONSOMMATEURS
Director: Karen Ghysels
Hollandstraat 13 / rue de Hollande 13
1060 Brussel/Bruxelles
Tel: +32/2 542 33 46 (NL)/ +32/2 542 33 89 (FR)
Fax: +32/2 542 32 43
Email: info@eccbelgium.be
Web: www.eccbelgium.be
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BULGARIA
EUROPEAN CONSUMER CENTRE BULGARIA
Director: Ignat Arsenov
Bacho Kiro street 14
Bg-1000 Sofia
Tel: +359/ 298 676 72
Fax: +359/ 298 755 08
Email: info@ecc.bg
Web: http://www.ecc.bg
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CROATIA
EUROPEAN CONSUMER CENTRE CROATIA
Director: Danijela Marković Krstić
Hrvatska Ulica grada Vukovara 78
Zagreb
Tel: +385 1 6109744
Fax: +385 1 6109150
Email: ecc-croatia@mingo.hr
Web: www.ecc-croatia.hr
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CYPRUS
EUROPEAN CONSUMER CENTRE CYPRUS
Director: Elena Papachristoforou
c/o Competition and Consumers Protection Service (CCPS), Ministry of Commerce, Industry and
Tourism
6, Andreas Araouzos
1421 Nicosia
Tel: +357/2286 7100
Fax: +357/22 375120
Email: ecccyprus@mcit.gov.cy
Web: www.ecccyprus.org
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CZECH REPUBLIC
EUROPEAN CONSUMER CENTRE THE CZECH REPUBLIC
EVROPSKE SPOTREBITELSKE CENTRUM CK
Director: Eva Petrážová
Stepanska 15
120 00 Prague
Tel: +420/296 366 155
Email: esc@coi.cz
Web: www.evropskyspotrebitel.cz
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DENMARK
EUROPEAN CONSUMER CENTRE DENMARK
FORBRUGER EUROPA
Director: Lars Arent

Carl Jacobsens Vej 35
DK-2500 Valby
Tel: +45 4171 5000
Fax: +45 4171 5100
Email: info@forbrugereuropa.dk
Web: www.forbrugereuropa.dk
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ESTONIA
EUROPEAN CONSUMER CENTRE ESTONIA
EUROOPA LIIDU TARBIJA NOUSTAMISKESKUS
Director: Kristina Vaksmaa
Pronksi 12
Tallinn 10117
ESTONIA
Tel: +372/6201 708
Fax: +372/6201 701
Email: consumer@consumer.ee
Web: www.consumer.ee
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FINLAND
EUROPEAN CONSUMER CENTRE FINLAND
EUROOPAN KULUTTAJAKESKUS
Director: Leena Lindstrom
Siltasaarenkatu 12 A
FIN-00531 Helsinki
Tel: +358 10 19 46 76
Fax: +358/9 8764 398
Email: ekk@kuluttajavirasto.fi
Web: www.ecc.fi
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FRANCE
EUROPEAN CONSUMER CENTRE FRANCE
CENTRE EUROPEÁN DES CONSOMMATEURS
Director: Bianca Schulz
Bahnhofsplatz 3,
77694
Kehl
Germany
Tel: +49 (0) 7851/991 48 0
Fax: +49 (0) 7851/991 48 11
Email: info@cec-zev.eu
Web: https://www.europe-consommateurs.eu/fr
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GERMANY
EUROPEAN CONSUMER CENTRE GERMANY
EUROÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND
Director: Bernd Krieger
Bahnhofsplatz 3,
77694
Kehl
Germany
Tel: +49 (0) 7851/991 48 0
Fax: +49 (0) 7851/991 48 11
Email: info@cec-zev.eu
Web: http://www.evz.de
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GREECE
EUROPEAN CONSUMER CENTRE GREECE
Director: Athina Kontogianni,
144 Alexandras Av.,
PC 114 71 Athens
Tel: +30 210 646 0862; +30 210 646 0814
Fax: +30 210 646 0784
Email: info@eccgreece.gr
Web: https://www.eccgreece.gr/en
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HUNGARY
EUROPEAN CONSUMER CENTRE HUNGARY
EUROPAI FOGYASZTOI KOZPONT MAGYARORSZAG
Director: Dr. Attila Kriesch
Postal address and consumer office: H-1088 Budapest, J�zsef k�r�t 6., Hungary
Phone: +36-1-459-48-32
Fax: +36-1-210-25-38
E-mail: info@magyarefk.hu
website: www.magyarefk.hu

ICELAND
EUROPEAN CONSUMER CENTRE ICELAND
EVROPSKA NEYTENDAADSTODIN
Director: Hildigunnur Hafsteinsdottir
Neytendasamtokin – ENA
Hverfisgata 105
101 Reykjavik
Tel: +354/ 545 1200
Fax: +354/ 545 1212
Email: ena@ena.is
Web: www.ena.is
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IRELAND
EUROPEAN CONSUMER CENTRE IRELAND
Director: Ann Neville
Macro Community Resource Centre, 1 Green Street,
Dublin 7.
Tel: +353/1 8797 620
Fax: +353/1 873 4328
Email: info@eccireland.ie
Web: www.eccireland.ie
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ITALY
EUROPEAN CONSUMER CENTRE ITALY
CENTRO EUROPEO CONSUMATORI
Director: Maria Pisano
Viale degli Ammiragli, 91
00187 Roma
Tel: +39/06 442 38 090
Fax: +39 06 441 70 285
Email: info@ecc-netitalia.it
Web: www.ecc-netitalia.it
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LATVIA
EUROPEAN CONSUMER CENTRE LATVIA
EIROPAS PATERETAJU INFORMESANAS CENTRS
c/o Pateretaju Tiesibu Aizsardzibas Centrs-Consumer Rights Protection Centre
Director: Aija Gulbe
Kr. Valdemara Street 157-228
1013 Riga
Tel: +371/738 8625
Fax: +371/738 8625
Email: info@ecclatvia.lv
Web: www.ecclatvia.lv
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LITHUANIA
EUROPEAN CONSUMER CENTRE LITHUANIA
EUROPOS VARTOTOJU CENTRAS
Director: Tomas Kybartas
J. Basanaviciaus st. 20-11
LT 03224 Lithuania
Tel: +370/5/2650368
Fax: +370/5/2623123
Email: saulius.linkevicius@ecc.lt
Web: www.ecc.lt


LUXEMBOURG
EUROPEAN CONSUMER CENTRE LUXEMBOURG
CENTRE EUROPEEN DES CONSOMMATEURS-GIE LUXEMBOURG
Director: Karin Basenach
2A, Rue Kalchesbruck
L-1852 Luxembourg
Tel: +352 26 84 641
Fax: +352 26 84 57 61
Email: info@cecluxembourg.lu
Web: www.cecluxembourg.lu
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MALTA
EUROPEAN CONSUMER CENTRE MALTA
Director: Phyllis Bezzina
Annex to Consumer & Competition Division
47A, South Street,
Valletta 1101, Malta
Tel: +356 21 22 19 01
Fax: +356 21 22 19 02
Email: ecc.malta@gov.mt
Web: www.eccnetmalta.gov.mt
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THE NETHERLANDS
EUROPEAN CONSUMER CENTRE THE NETHERLANDS
EUROPEES CONSUMENTEN CENTRUM
Director: Eva Calvelo Muino
Postbus 487
3500 AL Utrecht

Tel: +31 30 232 64 40
Fax: +31 30 234 2727
Email: info@eccnederland.nl
Web: www.eccnederland.nl
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NORWAY
EUROPEAN CONSUMER CENTRE NORWAY
FORBRUKER EUROPA
Director: Ragnar Wiik
P.O.Box 4594 Nydalen
0404 Oslo
Tel: +47 23 400 500
Fax: +47 23 400 501
Email: post@forbrukereuropa.no
Web: www.forbrukereuropa.no
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POLAND
EUROPEAN CONSUMER CENTRE POLAND
EUROPEJSKIE CENTRUM KONSUMENCKIE
Director: Piotr Stanczak
Plac Powstancow Warszawy 1
00 950 Warsaw
Tel: +48/22 55 60 118
Fax: +48/22 55 60 359
Email: info@konsument.gov.pl
Web: www.konsument.gov.pl
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PORTUGAL
EUROPEAN CONSUMER CENTRE PORTUGAL
CENTRO EUROPEU DO CONSUMIDOR
Director: Maria do Ceu Costa
Praca Duque de Saldanha, 31-1
1069-013 Lisboa
Tel: +351/21 356 47 50
Fax: +351/21 356 47 19
Email: euroconsumo@dg.consumidor.pt
Web: cec.consumidor.pt[/utl]
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ROMANIA
EUROPEAN CONSUMER CENTRE ROMANIA
CENTRUL EUROPEAN AL CONSUMATORILOR ROMANIA
Director: Razvan Resmerita
Bd. Nicolae Balcescu nr. 32-34, etaj 4, cam. 16
Sector 1, Bucharest,
RO-010055
Tel: + 40/ 21 3157149
Fax: + 40/ 21 3157149
Fax: + 40/ 21 3110242
Email: office@eccromania.ro
Web: www.eccromania.ro
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SLOVAKIA
EUROPEAN CONSUMER CENTRE SLOVAKIA
EUROPSKE SPOTREBITEL’SKE CENTRUM
Director: Dzensida Veliova
Mierova 19
827 15 Bratislava
Tel: +421/2 4854 2019
Fax: +421/2 4854 1627<
Email: info@esc-sr.sk
Web: http://www.esc-sr.sk/
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SLOVENIA
EUROPEAN CONSUMER CENTRE SLOVENIA
EVROPSKI POTROSNISKI CENTER SLOVENIJA
Director: Romana Javornik
Frankopanska 5
1000 Ljubljana
Tel: +386 1 400 3570
Fax: +386 1 400 3588
Email: epc@epc.si
Web: www.epc.si
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SPAIN
EUROPEAN CONSUMER CENTRE SPAIN
CENTRO EUROPEO DEL CONSUMIDOR
Director: Jose Maria Tamames Rivera
Principe de Vergara 54
28006 Madrid
Tel: +34/ 91 822 45 55
Fax: +34/ 91 822 45 62
Email: cec@consumo-inc.es
Web: cec.consumo-inc.es
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SWEDEN
EUROPEAN CONSUMER CENTRE SWEDEN
KONSUMENT EUROPA
Director: Jolanda Girzl
Lagergrens gata 8
Box 48
65102 Karlstad
Tel: +46/54 – 19 41 50
Fax: +46/54 – 19 41 59<
Email: info@konsumenteuropa.se
Web: www.konsumenteuropa.se
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UNITED KINGDOM
EUROPEAN CONSUMER CENTRE UK
Director: Andy Allen
1 Sylvan Court, Sylvan Way,
Southfields Business Park
BASILDON Essex UK SS15 6TH
Tel: +44 (0)8456 04 05 03 (Monday to Friday: 10:00am to 3:00pm)
Fax: +44 (0)8456 08 96 00<
Email: ecc@tsi.org.uk
Web: www.ukecc.net
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