European Consumer Centre – ECC Ireland

Unpaid internship 

The European Consumer Centre in Ireland (ECC Ireland) offers free information, advice and assistance about European consumer legislation and cross-border consumer transactions. As part of a European Commission network, run by the Justice and Consumers Directorate General of the Commission, ECC Ireland is a member of a network of 30 centres in Europe working together to resolve cross-border consumer complaints in an amicable manner. We are co-funded by the Competition and Consumer Protection Commission. Our centre is also involved in various pan-European projects. For more information see and


We are committed to providing students with work experience and an unpaid work placement is currently available. Given the nature of our work, such a placement would be of particular interest to a law student or recent legal graduate with an interest in consumer law and the working of the European institutions.


We provide full training on various consumer areas (sale of goods, distance selling, air passenger rights, alternative dispute resolution). Duties comprise secretarial tasks (e.g. data entry, general office administration) and dealing with queries arising from contacts from the public. These queries relate to cross-border consumer transactions and the intern will be required to offer advice to enable the consumer to resolve the matter. If the consumer cannot do so then the intern will be required to handle the case, contacting the trader on behalf of the consumer and applying the relevant legislation. Please note that ECC Ireland has no powers of enforcement.


Research work may also be requested and there is the opportunity to participate in pan-European research projects in the area of consumer rights. There is also the potential for students to contribute to the public relations and marketing role of ECC Ireland.


Candidates are required to have completed, or be undertaking, a degree or diploma in law (level 6 upwards).Candidates must have good spoken and written English and familiarity with MS Office applications.


This post is offered on a 12 week basis basis, starting immediately. It is offered on a full-time basis but a part-time internship may be considered depending on the candidate’s availability.


Following their sojourn with ECC Ireland the intern would have a basic understanding of European consumer law and its application, as well as the workings of the European institutions, and the Irish Public Sector.


Typical training offered to the Intern



Sale of goods and supply of services

Remedies and associated guarantees

Consumer Rights Directive

Shopping online

Case studies



Price display

Unfair commercial practices

Unfair contract terms

Car rentals

Case studies



Package holidays & accommodation

Timeshare and holiday clubs

Case studies



Air Passenger Rights: Regulation [EC] 261/2004 and Montreal Convention

Case studies

Enforcement issues

The Competition and Consumer Protection Commission, National Enforcement Bodies, the Garda Siochana

Consumer Redress

Alternative Dispute Resolution (ADR)

European Small Claims Procedure


Applicants should apply with a short cover letter and copy of their CV to ECC Ireland Director, Ann Neville at