Advice for consumers after Wow Air ceases operation and cancels flights
On Thursday 28th March 2019, Icelandic airline Wow Air announced that it has ceased operation and all flights have been cancelled.
If you are due to fly out to your holiday destination with this airline, or indeed, are already abroad and now concerned about your return flight home, then the following advice may be helpful.
Flight booked directly with the airline:
If you have booked a flight directly with the airline and have made the purchase using a credit/debit card, then it is important for you to contact your bank or credit card provider immediately to request chargeback. Chargeback schemes typically run from 120 to 180 days from the date of purchase, however, there may be instances where the time limit is extended.
If you have travel insurance cover, that was taken out prior to the announcement, then you should check if your insurance policy includes financial failure of the travel organiser, or similar, and contact your insurer as soon as you can to see how to pursue the claim. Please note, certain policies may include an excess.
Flight is part of a travel package:
If your flight is part of a travel package then under EU package travel legislation consumers can contact their travel organiser to arrange an alternative flight out to be able to continue their holiday, or, if already abroad, arrange an alternative flight home. This should be done as soon as possible.
Advice from the Commission for Aviation Regulation (CAR):
The Commission for Aviation Regulation (CAR) has also advised that ‘if you booked through a code share partner of the airline (of booking agent)’ to contact them directly.
If you did not purchase your ticket as part of a package, then CAR advises that you ‘self-repatriate by booking directly with other airlines’ as some airlines ‘offer rescue fares in certain circumstances’.
Passengers are urged not to travel to the airport unless they have booked alternative flights.