Dublin, Monday 19th November 2018 – The European Consumer Centre (ECC) Ireland is urging Black Friday and Cyber Monday online bargain hunters to remember that a reduction in price does not mean a reduction in consumer rights and, you can change your mind by availing of the 14-day cooling off period.

With cross-border online shopping on the up and the busy shopping season ahead, ECC Ireland is urging Irish consumers to remember that not only do they have the same rights when buying goods at a reduced price as they do when it’s full price but they can also avail of their right to withdrawal (online purchases only, exceptions apply*).

Press and Communications Manager for ECC Ireland, Martina Nee, explained: ‘When you buy something in the sales, whether that’s online or in the shop itself, you have the same rights if the product is not in conformity with the contract, for example it’s faulty, not of merchantable quality, or not fit for purpose. That doesn’t change just because there is a reduction in the price. You’re entitled to request that the seller provides a repair or replacement, free of charge. If that’s not possible, is unsuccessful, or is not provided within a reasonable time and without significant inconvenience, then you can request a refund of all sums paid.

When buying online, in sales or at full price, you have very strong rights when it comes to being able to change your mind without giving any reason. This is known as the 14-day cooling off period. So, that’s good news if you happen to buy something that you later regret but don’t take too long to make that decision. The 14 days kicks in from the time you receive the goods and once you inform the trader that you wish to avail of this right of withdrawal then you have another 14 days to return the goods. However, you may have to pay for the cost of returning it so look for information about this in the terms and conditions or FAQ section before buying. However, if you buy your bargain in the actual shop and just change your mind then it’s up to the retailer’s own returns policy so always check what this is.’



Notes to Editor:

*Some purchases are not covered by the 14-day cooling off period – for instance, hotel bookings, car rental, travel tickets and other leisure services (if the contract applies to a specific date or period of performance) are specifically excluded from this provision. Other exceptions include: Goods that are made to your specifications or that are clearly personalised; audio and video recordings or computer software that has been unsealed by the consumer; services that have already begun, with the consumer’s agreement, before the end of the 14 working day period; goods that are liable to deteriorate or expire rapidly; games of chance, such as lotteries and casino games; and goods or services the price of which is dependent on fluctuation in the financial market which cannot be controlled by the supplier.

Click here for more shopping online information.

ECC Ireland is part of the European Consumer Centres Network (ECC-Net), which covers 30 countries (all EU countries plus Norway and Iceland), and offers a free and confidential information and advice service to the public on their rights as consumers, assisting consumers with cross-border disputes. ECC Ireland is co-financed by the European Commission and the Competition and Consumer Protection Commission.

For media queries contact: Martina Nee, ECC Ireland press and communications manager, (0)1 8797643/ (085) 8895333, or email ECC Ireland can also be found on Twitter @eccireland.