Online shopping and ODR – Consumer User Guide
Online Dispute Resolution (ODR) is free service provided by the European Commission to allow consumers…
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Digital Services and Consumer Protection in the EU
In April 2018, the Commission proposed a New Deal for Consumers which will further strengthen Consumer…
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Buying medical products online
Falsified medicines Falsified medicines are often disguised as authentic medicines but may contain ingredients of…
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Buying online? Check products safety.
Products from all over the world, delivered to our door in a few clicks –…
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COVID-19: Practical guidance for travellers and companies from the EU
Factsheet – Travel and tourism in Europe: practical guidance for travelers and companies The European…
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Online Shopping – How to cancel and return an order
What happens if you changed your mind about something you bought online? It’s fine to…
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Your essential European consumer rights when it comes to shopping
As a resident and consumer in the European Union, when you purchase and pay for…
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How to make an effective consumer complaint
From online shopping, air passenger rights, renting a car abroad, to booking holiday accommodation, there…
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How to claim your air passenger rights
If you depart from an EU airport, or arriving in the EU flying with an…
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Consumer rights EU legislation and national statutory instruments in Ireland
Last updated: 08 May 2020 On Friday 8th May 2020 the Irish Government released a…
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