There are several ways consumers can initiate a consumer dispute or make a customer complaint following an unsatisfactory purchase: 

Alternative Dispute Resolution (ADR)

The purpose of EU legislation on ADR is to facilitate the out-of-court resolution of consumer disputes. This will enable consumers to submit their complaints, on a voluntary basis, to entities offering independent, impartial, transparent, effective, fast and fair dispute resolution procedures, without prejudice to legal action.


The EU Services Directive aims to improve consumer confidence when shopping cross-border in the other countries of the European Union. ECC Ireland will provide advice where possible and act as a referral service where needed.

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