There are several ways consumers can initiate a consumer dispute or make a customer complaint following an unsatisfactory purchase: 

Alternative Dispute Resolution (ADR)

The purpose of EU legislation on ADR is to facilitate the out-of-court resolution of consumer disputes. This will enable consumers to submit their complaints, on a voluntary basis, to entities offering independent, impartial, transparent, effective, fast and fair dispute resolution procedures, without prejudice to legal action.


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