European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News round-up – week ending 27th April 2018

How the small claims procedure assists consumers

When you have a problem with a trader then there are quite a few options to get help and advice (including ECC Ireland of course) however if you continue to have problems then you also have the small claims procedure, and there’s a European version too when traders are based elsewhere in the EU. This article carried in The Irish Times is quite an interesting read as it examines how the small claims was set up here in Ireland and how it assists consumers.

Read the full article here – ‘Justice for little people: A lawyer-free day in court’, by Myles McCormick, The Irish Times, 21st April 2018.


TV consumer champion suing Facebook over scam adverts exploiting his name and costing consumers thousands

This Irish Mirror article tells how TV consumer champion Martin Lewis (founder of MoneySavingExpert) is seeking huge damages from Facebook for publishing adverts for scams which exploit his name. He says that the ads use pictures of him alongside false promises or endorsements and as a result have costed some consumers thousands.

Read the full article here – ‘TV consumer champion Martin Lewis seeks damages for ‘fake’ Facebook adverts’, by Russell Myers, Irish Mirror, 23rd April 2018.


Irish Ferries cancellation compensation will depend on National Transport Authority ruling

We don’t get to mention sea passenger rights a lot but this week it has been very topical following the news that Irish Ferries cancelled Dublin-France crossings because the new WB Yeats vessel will not be delivered on time. This Irish Times articles features statements from the National Transport Authority over whether there will be a substantial pay out for affected passengers.

Read the full article here – ‘Irish Ferries may have to pay compensation for cancelled crossings’, by Conor Pope, The Irish Times, 23rd April 2018.

Our website has more information about the rights of passengers travelling by sea.


Dundalk menswear shop honours 23-year-old voucher

This really is a good news story. According to the Irish Independent, a menswear shop in Dundalk has been praised for honouring a voucher that is 23 years old. We just had to include it.

Read the full article here – ‘Is this the oldest gift voucher in Ireland? Shop honours 23-year-old voucher’, by Catherine Devine, Irish Independent, 23rd April 2018.


Irish sugar tax is on the way

From next week consumers will be paying a little extra for their favourite fizzy and energy drinks. According to, the European Commission has given Ireland approval to put in place a sugar tax from 1st May. The tax will see 30 cent per litre added on to sweetened drinks with over eight grams per 100 millilitres.

Read the full article here – ‘European Commission clears way for Ireland’s sugar tax to start next week’,, 24th April 2018.


Bad week for Ulster Bank and its customers

Ulster Bank hit the headlines this week after a problem with bank accounts left customers without access to money and payments unpaid. One of those customers was consumer correspondent for the Irish Independent Sinead Ryan who then wrote about her experience. Her colleague, personal finance editor Charlie Weston, also wrote about the bank’s woes providing a statement from a spokesperson who said that the problem was due to human error.

Read Sinead Ryan’s article here – ‘Sinead Ryan: Just the latest farce customers like me have had to face’, Irish Independent, 25th April 2018.

Read Charlie Weston’s article here – ‘Ulster Bank says problem with accounts ‘was a result of human error’ and is now resolved’, Irish Independent, 25th April 2018