European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 2nd November 2018


Advertising Standards Authority upholds five complaints over Eir ads

This item on during the week revealed that five separate complaints involving Eir’s advertisements were upheld by the Advertising Standards Authority. In total, 18 advertisements against various traders were found to be in breach of advertising standards, including a promotion about mink lashes.

Read the full article here: ‘Watchdog upholds 5 complaints over Eir’s ads; 4 also complained about ‘mink lashes’,, 30th October 2018.


All talk and little action when switching service providers 

A survey has found that consumers are all talk and little action when it comes to switching service providers to avail of better deals. The figures show that although 66% of Irish consumers plan to switch in the next year. However, 68% admit that they failed to live up to that pledge.

Read the full article here: ‘Consumers all talk and little action when switching service providers, survey finds’, by Caroline O’Doherty, Irish Examiner, 31st October 2018. 


New Ryanair baggage policy starts from November 1st, or does it?

Once again Ryanair has changed its cabin baggage policy. It was previously announced that for travel from November 1st passengers, who are non-priority, will only be able to bring the smaller ‘personal bag’ on board and would have to check in the second larger (10kg) bag and pay the appropriate fee. However, it seems that there has been a bit of confusion and not all consumers got the memo – now Ryanair has announced that there will be a grace period. Confused? Find out more below.

Read the full article here: ‘Grace period for Ryanair’s new baggage rules ‘throughout November”, Irish Independent, 2nd November 2018.