European Consumer Centre (ECC) Ireland presents a round-up of the month’s consumer news from Ireland and the European Union …


  • Central Bank of Ireland sets out expectations of insurers in light of COVID-19 emergency (
  • Bank of Ireland’s Economic Pulse plunges to four-year low amid Covid-19 disruption (
  • Here is how to avoid phishing scams if working from home during coronavirus outbreak (
  • Central bank clarifies issues relating to insurance claims arising from Covid-19 disruption (
  • The Department of Transport, Tourism and Sport and the Department of Business, Enterprise and Innovation issue Guidance on the right of travellers to terminate package travel contracts due
    to extraordinary circumstances resulting from COVID-19 (
  • The Irish Commission for Aviation Regulation issues its latest guidance on COVID-19 related advice based on Regulation EC261/2004 consumer rights (
  • Phishing scams that exploit the coronavirus on the rise (
  • Business group, Dublin Chamber is calling on Irish consumers to look local first when shopping online over the coming days and weeks. (
  • Irish consumers are actively stockpiling grocery and medical items as concerns grow around the Novel Coronavirus (COVID-19) becoming a worldwide pandemic. (
  • Ireland’s two major airlines announce large-scale cutbacks to their services as the industry reels from the onslaught of Covid-19 (
  • Social disease: how fraudsters adapt old scams to exploit coronavirus (
  • Politicians in Ireland call for hand sanitiser and face mask price controls (
  • Coronavirus concerns weigh on Irish consumer sentiment and argue for bold policy response, according to KBC survey (
  • The Competition and Consumer Protection Commission (CCPC) issues a warning to consumers in relation, which sells hand sanitiser products (
  • Irish supermarkets advise consumers that there is no need to panick buy following the Government announcement on 12 March that schools and some institutions will close and that retailers are restocking continously. (,
  • Irish Pharmaceutical trade body advises consumers against hoarding medicines during Covid-19 crisis (
  • The COVID-19 outbreak is having a major impact on the international and European aviation industry. The European Commission will put forward targeted legislation to temporarily alleviate the situation. (
  • Ireland Taoiseach Leo Varadkar announced that schools, creches, and universities are closed until 29 March and all indoor gathering of more than 100 people and outdoor gatherings of 500 people are to be cancelled. Many workers will be forced to either work from home, or to take unexpected leave from work. (
  • How to check if your Ryanair flight has been cancelled or re-scheduled due to the New Coronavirus (COVID-19) (
  • Aer Lingus will contact customers directly if there are changes in its flight schedule (
  • Whether or not the COVID-19 outbreak constitutes a force majeure event is a matter of contractual interpretation. (Mason Hayes & Curran)
  • Amidst the global coronavirus outbreak, prices at some retailers and online platforms for coronavirus-related products – such as hand sanitiser gel and respiratory masks – have increased sharply.
  • The EU General Data Protection Regulation allows the temporary suspension of some data-protection rights in times of crisis, such as the outbreak of the 2019 Novel Coronavirus. (
  • The latest Irish consumer survey from Amarach shows that the national broadcaster, RTE, leads as the trusted source of information in Ireland about the Coronavirus, followed by the national newspaper, the Irish Times, the BBC in the UK and Ireland’s largest newspaper, the Irish Independent. (
  • Sales of hand washing products such as hand sanitiser rose 15% in Ireland by end of February as concerns about the coronavirus spread. (
  • Amárach SmartPoll Panel in conjunction with RTE Claire Byrne Live polled Irish consumers on the impact of the Coronavirus (
  • Argos, Amazon and Specsavers among companies which have removed the option to complain by email  or stopped responding to email complaints altogether (
  • Data centre operators in Europe could benefit from Brexit and have already been preparing for years for precisely this scenario, including by expanding such data centre capacities in Continental Europe. (
  • Ryanair temporarily suspends all flights and and from Italy in light of Coronavirus travel restrictions and Italy lockdown
  • ‘More than business as usual’: Undeterred by Brexit, Ireland’s fintech set is going big in the UK (
  • European women want it to be risk-free and convenient. 18% of Irish shoppers claim to have bought groceries online in the latest 4 weeks, and over ¾ of these shoppers were women (
  • 66% of 250 products bought from online marketplaces such as Amazon, AliExpress, eBay and Wish fail safety tests in a survey conducted by national safety watchdogs under the umbrella of the The European Consumer Organisation (
  • The member organisations of the Euroconsumers group have published the results of its annual survey on car reliability and customer satisfaction. For the second year in a row, Lexus is ranked first in reliability with a record score of 97 per cent. 
  • 75% of European consumers would change their shopping behaviour and return in store if retail outlets were more experiential (
  • The UK’s largest regional airline, Flybe, went into administration and ceased all flights today, 5 March 2020. Passengers are advised not travel to the airport and should instead go to for advice. (
  • Irish consumers use contactless and digital payments more than cash (
  • 64% of Irish consumers say they are willing to change their consumption habits to support sustainability, and more than 1/3 would switch more socially responsible brands (
  • Vodafone tops winners’ list at the National Consumer Awards gala celebrating the top firms in Ireland offering exceptional value and service to customers. (
  • One of Ireland’s largest law firms has banned staff from working from home in rooms with smart speaker systems, following concerns about leaks (
  • Amid Coronavirus concerns consumers seek greater assurance that products they buy are free of risk and of the highest quality when it comes to safety standards and efficacy, particularly with respect to cleaning products, antiseptics and food items (
  • Ryanair forced to cancel up to 25% of all Italian short-haul flights for a three week period from the 17th March to 8th April, in response to the Covid19 virus. All impacted customers have been notified by email and SMS and given the option to request a refund, rebook or re-route their journey. (


See our media coverage here.

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