European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 11th January 2019


Image conscious Irish consumers splurging more than €9 million a day to beautify themselves

With more than €9 million a day being spent by Irish consumers on beauty products and treatments, a new RTE documentary goes behind the scenes of the beauty and fitness industry.

Read the full article here: ‘Irish consumers are splurging more than €9 million a day on beauty products and treatments’, by Sylvia Pownall,, 5th January 2019.


Non-priority customers who don’t pre-book larger bag to pay full fees

On Monday, all grace periods for Ryanair’s new cabin baggage policy ended meaning that non-priority passengers who turn up to the airport with an unbooked larger piece of hand luggage must pay €20 to check it at the airport bag drop desk or pay €25 to have it placed in the hold at the boarding gate.

Read the full article here: ‘Ryanair tells passengers full €25 gate bag fee takes effect from today’, by Pól Ó Conghaile, Irish Independent, 8th January 2019. 


An Post survey are reluctant to return online goods because it’s ‘too much hassle’

Research carried out by An Post found that while online shopping is increasing in popularity two-thirds of people are not completely satisfied with their purchase but only 38% send the items back. The main reasons given for this reluctance to return unwanted goods were that it was simply ‘too much hassle’ (48%) or the items ‘aren’t worth enough’ (34%).

Read the full article here: ‘Returning goods purchased online is ‘too much hassle’ for Irish adults – An Post survey’, Irish Examiner, 10th January 2018. 


Irish consumers with House of Fraser gift cards left out of pocket

An article in reveals that House of Fraser, which went into administration in August last year and was subsequently taken over by Sports Direct, will not be honouring reissuing Irish gift cards in Euros. This is despite the company saying in August that it would replace gift cards that can then be used online and it has reissued gifts cards to British customers in Sterling. Unfortunately, many consumers have now been left out of pocket.

Read the full article here: ‘House of Fraser won’t be honouring or reissuing Irish gift cards (but it is reissuing British ones)’,, 10th January 2019.