European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 11th October 2019


Thomas Cook refunds website crash

A dedicated website, set up to deal with refund requests following the collapse of Thomas Cook, crashed soon after opening due to significant demand.

Read the full article here: ‘Thomas Cook refund website crashes shortly after opening’, by Press Association,, 7th October 2019.


Your rights when there is incorrect pricing

If you think that just because there is wrong pricing on the product when you go to the till that the trader definitely has to sell it to you at that price, think again! Check out the Pricewatch article below to find out why.

Read the full article here: ‘What can shoppers do when the price is wrong?’ by Conor Pope, The Irish Times, 7th October 2019.


Passenger mutiny on Norwegian Spirit cruise

This is rather a strange story about furious passengers on a Norwegian Spirit cruise ship who staged a protest on board after the ship skipped key destinations promised as part of the ‘luxury’ trip ending up in Belfast instead of Iceland. They have been refused refunds and instead offered a 25% voucher.

Read the full article here: ‘Furious passengers chant ‘get us off’ as cruise ship docks in Belfast instead of Iceland’, by Matthew Dresch, Irish Mirror, 9th October 2019.


Budget 2020 impact on consumers

Conor Pope takes a look at the winners and losers of Budge 2020.

Read the full article here: ‘Budget 2020 winners and losers: Smoker commuting long distances hardest hit’, by Conor Pope, The Irish Times, 7th October 2019.