Consumer News Round-up: Thomas Cook refunds, incorrect pricing rights, passenger mutiny on Norwegian Spirit cruise ship & Budget 2020
European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!
Consumer News Round-up – week ending 11th October 2019
Thomas Cook refunds website crash
A dedicated website, set up to deal with refund requests following the collapse of Thomas Cook, crashed soon after opening due to significant demand.
Your rights when there is incorrect pricing
If you think that just because there is wrong pricing on the product when you go to the till that the trader definitely has to sell it to you at that price, think again! Check out the Pricewatch article below to find out why.
Read the full article here: ‘What can shoppers do when the price is wrong?’ by Conor Pope, The Irish Times, 7th October 2019.
Passenger mutiny on Norwegian Spirit cruise
This is rather a strange story about furious passengers on a Norwegian Spirit cruise ship who staged a protest on board after the ship skipped key destinations promised as part of the ‘luxury’ trip ending up in Belfast instead of Iceland. They have been refused refunds and instead offered a 25% voucher.
Read the full article here: ‘Furious passengers chant ‘get us off’ as cruise ship docks in Belfast instead of Iceland’, by Matthew Dresch, Irish Mirror, 9th October 2019.
Budget 2020 impact on consumers
Conor Pope takes a look at the winners and losers of Budge 2020.