European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 12th July 2019


UK competition regulator calls for Viagogo to be found in contempt of court

The Competition and Markets Authority (CMA) in the UK has sent a ‘letter before action’ to controversial online ticket reseller Viagogo after it has ignored several warnings to comply with a court order to clean up its practices and comply with consumer law. If found in contempt of court, the company faces substantial fines and its directors risk prison sentences.

Read the full article here: ‘Viagogo faces further legal action after failing to clean up its act’, by Nick Reilly,, 4th July 2019.


Energy regulator report reveals how much consumers can save by switching or renegotiating

The Commission for Regulation of Utilities (CRU) has published its annual report which shows that Irish consumers who failed to switch gas or electricity suppliers over the last four years have paid almost €1,700 more than they needed to.

Read the full article here: ‘Here is how much the energy regulator says people can save by switching gas or electricity suppliers’, by Dan Buckley, Irish Examiner, 8th July 2019.


CCPC research shows one-third of Irish consumers have never had travel insurance

Research conducted by the Competition and Consumer Protection Commission (CCPC) shows that one-in-three Irish consumers have never taken out travel insurance and one-in-five are not aware of the benefits of their policy.

Read the full article here: ‘One-third of Irish consumers have never had travel insurance’, by Jack Quann,, 9th July 2019.


Coveney confirms online shoppers here will be adversely affected by no-deal Brexit

Although not exactly surprising, Tánaiste Simon Coveney has that Irish online shoppers will be adversely affected if there is a no-deal Brexit and that buying from the UK will be just like buying from a third-country meaning there extra costs involved in a purchase. We’ve put together some of the coverage here below: