European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News round-up – week ending 13th April 2018

What are your consumer rights when goods are faulty

What’s the difference between your statutory rights and a guarantee/warranty and how does it apply when a good you buy turns out to be faulty? That’s a question that has flummoxed consumers, and some traders, for a long time. An Irish Times article, written by Conor Pope, examines this very issue and it also provides some comments and advice from us.

Read the full article here: ‘Faulty Goods: know your rights if things go wrong’, by Conor Pope, The Irish Times, 9th April 2018. 

Check out our Statutory Rights Vs Guarantees/Warranties infographic.


Fraudsters targeting holidaymakers during peak summer season

If you’re looking for a last-minute summer holiday bargain then watch out for scams. According to an article on the UK news platform, The Independent, fraudsters are specifically targeting holidaymakers during peak holiday season. A survey found that the average amount of money lost by holidaymakers ripped off by booking scams increased by 25 % during 2017.

Read the full article here: ‘Holidaymakers warned after average cost of accommodation scams increases 25%, new figures show’, by Tom Embury-Dennis, The Independent.


When online shopping goes bad

We spotted this hilarious article on Xposé.ie website and just had to include it. It shows nine tweets where members of the public definitely didn’t get what they ordered – it’s actually quite funny  😆

Read the full article here: ‘9 times the reality of online shopping didn’t quite live up to expectations’, Xposé.ie, 10th April 2018. 


European Commission proposes ‘New Deal for Consumers’

This article in The Irish Times is about the European Commission’s ‘New Deal for Consumers’ proposal which was officially announced this week. One of the main aspects of this new proposal is to allow consumers to bring class actions against companies.

Read the full article here: ‘Irish consumers may win right to bring class actions’, by Conor Pope, The Irish Times, 11th April 2018.


Irish consumers splashing the cash and putting dent in that card

This article in reveals that Irish people are set to pass the €100 billion mark this year, the highest its been since the economic crash in 2008. However, the Central Bank has warned that Brexit could have an impact on future growth.

Read the full article here: ‘Like it’s 2008 – Irish people set to break the €100 billion barrier in consumer spending this year’, by Cianan Brennan,, 12th April 2018.


Financial services firms have returned €164 million to consumers for erroneous charges

An article in the Irish Examiner this week revealed that financial firms have returned €164 million in erroneous charges to Irish consumers over the past four years. Of this, €89 million had been uncovered by the Central Bank’s own supervisory activity.

Read the full article here: ‘Consumer redress tops €164m for last four years’, by Geoff Percival, Irish Examiner, 13th April 2018.