European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 14th December 2018



Car rental woes

Expats and tourists speak out about bad experiences renting cars in Ireland. Car rental is certainly a problem for consumers all over the EU. Make sure to check the vehicle when collecting and returning the vehicle and read terms and conditions.

Read the full article here: ‘I was charged more than €900 for scuff marks on wheels’ – Expats renting cars on trips home warn of ‘insurance issues’, by Amy Molloy, Irish Independent, 10th December 2018.

Check out ECC Ireland’s car rental tips.


Minister Breen welcomes new EU Geo-blocking Regulation

From 3rd December, the new Geo-blocking Regulation became applicable throughout the European Union meaning that online traders can no long unjustly discriminate against consumers based on nationality, residence or establishment. Minister of State for Trade, Employment, Business, EU Digital Single Market, and Data Protection, Pat Breen TD, welcomed the new rules as an “an important gain for Irish consumers” and that it “creates a clear, transparent and stable legal environment for online Business-to-Consumer service providers and their business users”. ECC Ireland also became the national contact point for providing assistance to consumers while the Competition and Consumer Protection Commission has been designated the body responsible for the enforcement and monitoring compliance with the Regulation in Ireland.

Read the full article here: ‘Consumers no longer restricted from accessing websites based on their location as new EU geo-blocking regulations come into effect’, Irish Tech News, 10th December 2018.


Which? joins European consumer groups in calling for end of airlines’ ‘no show’ clauses

Which? has joined forces with consumer groups in nine other European countries to call for an an to a ‘no show’ clause in the terms of conditions of some airlines. The consumer groups have described the clause as a ‘rip-off’ as consumers who miss their outbound flight may end up withe return flight being automatically cancelled without refund and allowing the airline to resell the seat.

Read the full article here: ‘Which? demands airlines scrap rip-off ‘no show’ clauses’, TTG, 10th December 2018.


Department refuses CAR’s request for appointment of Director of Consumer Protection 

The Commission for Aviation Regulation (CAR) request made to the Department of Transport for the appointment of a Director of Consumer Protection has been refused. Check out the article from the Irish Examiner which also cites figures from ECC Ireland’s 2017 Annual Report showing a 14% increase in air travel related complaints compared to the previous year.

Read the full article here: ‘Department of Transport refuses to approve post to look after air-passenger rights’, by Darragh McDonagh, Irish Examiner, 11th December 2018.


Warning about counterfeit cosmetic products

The Health Products Regulatory Authority (HPRA) has issued a warning to consumer to be vigilant when purchasing ‘high-end’ leading brands of beauty products on sale through certain markets and websites at Christmas.

Read the full article here: ‘Consumers warned about counterfeit cosmetics over Christmas period’, by Eilish O’Regan, Irish Independent, 12th December 2018.


Research shows Irish Christmas shoppers are savvy but selfless

The Bank of Ireland has published research that shows that for the Christmas shopping Irish consumers like a bargain but resist the urge to spend on themselves rather when shopping for others.

Read the full article here: ‘Irish festive shoppers ‘are savvy bargain hunters with a selfless streak”, by Conor Pope, The Irish Times, 12th December 2018.