European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 16th November 2018


Pricewatch complaint: Couple’s baggage issues, missed connection & trouble getting through to Aer Lingus

Earlier this week, The Irish Times’ Pricewatch section featured a complaint from a couple whose trip to Canada was ruined when there was difficulties transferring baggage between connecting flights. Because of delays and problems seeking help from the airline they booked with the couple had to fork out extra to get to their final destination. On top of that, they struggled to get through to Aer Lingus customer services to seek information on what to do for the return flight to avoid similar problems.

Read the full article here: ‘Pricewatch: Trip to Canada with Aer Lingus left this couple stressed, out of pocket and unable to get answers’, by Conor Pope, The Irish Times, 12th November 2018.


Retailers urged to embrace ecommerce as majority of Black Friday/Cyber Monday shoppers going online

PWC released figures this week that showed that a third of Irish shoppers will spend more on Black Friday and Cyber Monday this year than last with the vast majority of these shoppers going online. With the popularity of online shopping growing retailers are being urged to digitise their businesses and take advantage of ecommerce opportunities.

Read the full article here: ‘Retailers ‘must digitise business’ as Black Friday attracts more shoppers’, by Pádraig Hoare, Irish Examiner, 13th November 2018. 


Claim your tax back before it’s too late

This week’s Making Cents article in the Irish Examiner focused on claiming tax refunds, how you can do that quickly and easily, and if you act fast you may have some extra cash before Christmas.

Read the full article here: ‘Making Cents: Claim tax refunds now, have money before Christmas’, by Gráinne McGuinness, Irish Examiner, 13th November 2018. 


Report proposes strict controls of licensed moneylenders to protect consumers

This article features a report from the Centre for Co-operative Studies at UCC on behalf of Social Finance Foundation that proposes strict controls on licensed moneylenders to protect vulnerable consumers from being hit with interest rates of almost 300 per cent.

Read the full article here: ‘Strict controls on licensed moneylenders urged’, by Conor Pope, The Irish Times, 14th November 2018.