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European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!

 

Consumer News round-up – week ending 17th August 2018

 

Watch out for text messaging scams

Unsurprisingly, text messaging scams are still a thing. A third of people who use text messaging have received a scam attempt in the last six months. After texts, Facebook Messenger and WhatsApp users were targeted.

Read the full article here: ‘Messaging scams still widespread, survey finds’, BreakingNews.ie, 11th August 2018.

 

UK Advertising Standards Authority bans Amazon from misleading ‘unlimited one-day delivery’ claim

The Advertising Standards Authority (ASA) in the UK is set to rule that Amazon’s offers of ‘unlimited one-day delivery’ are misleading. The ASA conducted an investigation after more than 200 complaints that Amazon had failed to meet its pledge on parcel delivery.

Read the full article here: ‘Amazon ‘misleads buyers’ with next-day delivery claim’, by Oliver Wright and Andrew Ellson, The Times, 11th August 2018.

 

Ticketmaster to close Seatwave in favour of a new ‘fan-to-fan ticket exchange’

Some good news for concert and entertainment lovers here. Ticketmaster has decided to shut the much criticised Seatwave, where tickets can be sold for much more than its face value, and will instead focus on the roll out of a new ‘fan-to-fan ticket exchange’ which will allow fans to buy and sell tickets at the original price or less. There is legislation due to be voted on in the Dáil later this year which is aimed at banning the resale of tickets above its face value for designated venues. However, Ticketmaster insists that its plans are unconnected to this.

Read the full articles here:

 

Consumers left with House of Fraser vouchers they can’t redeem

Consumers who have vouchers for the House of Fraser store in Dundrum could lose out as it was announced recently that the British retail group has been acquired by Sports Direct and there will be an administration process. Administrator EY (Ernst & Young) has warned that it will not be able to honour gift vouchers for the foreseeable future.

Read the full article here: ‘House of Fraser won’t honour gift vouchers in Dundrum shop’, by Charlie Weston, Irish Independent, 14th August 2018.

 

Concern as Click.ie up and running again

There was concern this week after it was revealed that Click.ie has reappeared online. The website had previously been the subject of numerous complaints to the Competition and Consumer Protection Commission (CCPC) about delayed delivery, refunds and faulty products. The company went into liquidation earlier this year leaving disgruntled customers with no redress. The new owners of the website, Click Group, state that it has bought the domain name only.

Read the full article here: ‘Hundreds of customers still in dark as Click.ie is up and running again’, TheJournal.ie, 16th August 2018.

 

The latest on the Ryanair strikes

This week, mediation talks between Ryanair and the Irish Airline Pilots’ Association division of Fórsa and chaired by independent mediator Kieran Mulvey took place. The latest reports suggest that a deal could be possible. Fingers crossed!

Here’s some of the news that was reported this week: