European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 17th May 2019


European Commission and CCPC investigating motor insurance industry

The European Commission has opened a formal investigation into Insurance Ireland to ascertain whether it is operating a cartel by restricting access to a claims database. The Competition and Consumer Protection Commission (CCPC) here is also carrying out its own investigation into whether motor insurers and brokers have engaged in anti-competitive practices by openly signalling upcoming increases in motor insurance premiums.

Read the full article here: ‘EU to investigate if Insurance Ireland running a cartel’, by Joe Brennan, The Irish Times, 15th May 2019.


Being a shopaholic is good for you, says top consumer expert

Apparently being a shopaholic is good for you, according to leading consumer psychologist and lecturer at London College of Fashion, Dr Paul Marsden. Dr Marsden was speaking at the Dublin launch of TK Maxx ‘Haxx’ guide to finding a good deal.

Read the full article here: ‘Savvy Shoppers – Consumer experts reveal that being a ‘shopaholic’ is actually good for you’, by Aoife Bannon, The Irish Sun, 14th May 2019. 


Increase in Irish shoppers’ confidence due to Brexit delay

Figures from Retail Ireland, the IBEC retail representation group, has revealed that Irish consumers are shopping more and that this increase in consumer confidence is due to Brexit being delayed further.

Read the full article here: ‘A Brexit breather has calmed Irish shoppers’ nerves’, by Laura Roddy, 15th May 2019. 


Retailers tightening up returns policies because of ‘serial returners’

It seems that some retailers such as ASOS are getting a bit sick and tired of what they have termed as ‘serial returners’ and in an effort to clamp down on the practice they are tightening up their returns policies.

Read the full article here: ‘Returns policy: Online retailers clamp down on ‘serial returners”, by Edaein O’Connell,, 16th May 2019.

Make sure you know about your online shopping rights including the 14 day cooling off period.


EU consumer bodies calling for Alibaba to honour consumers’ rights

A number of European consumer bodies have called on their national consumer protection agencies to ensure that the Chinese e-commerce marketplace Alibaba honours EU consumers’ rights.

Read the full article here: ‘Consumer bodies seek to force Alibaba portal to honor EU shoppers’ rights’, by Foo Yun Chee,, 16th May 2019.