European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 18th January 2019


Car rental companies charging consumers hundreds for same alleged damage and not repairing

An article in the Irish Independent features case studies of consumers who received unwarranted charges or were overcharged for damage to their car rental vehicles which were then not repaired and rented out to other consumers who were again charged for the same alleged damage. ECC Ireland gets a lot of complaint in relation to alleged damage to car rental vehicles every year.

Read the full article here: ‘Revealed: How car rental companies are charging customers for pre-existing damage – and not actually repairing vehicles’, by Amy Molloy, Irish Independent, 12th January 2019.

Go to our Annual Reports section to find out more about the type of car rental cross-border complaints that ECC Ireland assists consumers with every year.


Viagogo fighting planned Sale of Tickets Bill branding it ‘unconstitutional’ 

Unsurprisingly, secondary ticket selling company Viagogo is putting up a big fight against the Sale of Tickets Bill which is due before the Dáil this month. Describing the legislation as ‘unconstitutional’, Viagogo says it would also put at risk jobs at its customer service operations centre in Limerick.

Read the full article here: ‘Ticket touting ban ‘unconstitutional’ Viagogo claims’, by Róisín Burke, The Business Post, 13th January 2019.


Pricewatch query: Returning item without receipt

Earlier this week Pricewatch featured an interesting query from a reader who had difficulty exchanging a gift she had received without a receipt. As the top was the wrong size, the woman decided to exchange the item, however that proved to be problematic.

Read the full article here: ‘Pricewatch readers’ queries: Dunnes Stores confusion but fairness’, by Conor Pope, The Irish Times, 14th January 2019.


How a hard Brexit could affect Irish consumers

With the crushing defeat of British PM Theresa May’s withdrawal agreement earlier this week, Conor Pope examines how a hard Brexit, if this comes to pass, could affect consumers’ pockets by increasing costs and reducing the availability of some popular products.

Read the full article here: ‘Hobnobs, flights and tea: The-no deal Brexit effect on our favourite things’, by Conor Pope, The Irish Times, 16th January 2019. survey finds two-thirds want to return a Christmas present

Yes, unsurprisingly, two-thirds of those who participated in a recent survey conducted by admitted receiving a Christmas present that they wanted to return. It also found that over half of respondents (56%) did not know that they are not entitled to return something in-store simply because they changed their mind. Áine Carroll, director of communications and policy at the Competition and Consumer Protection Commission (CCPC) provides some advice to the most common questions in the article below.

Read the full article here: ‘Two-thirds of you want to return a Christmas present. So what are you options?’,, 17th January, 2019.


Viagogo claims it is compliant with UK court order

Ticket reselling site Viagogo has announced that it has met the deadline and is compliant with a UK court order. From today, Viagogo must publish the names and addresses of touts who sell more than 100 tickets a year through its site. It must also provide information including if the ticket is subject to a resale ban that would result in the consumer being turned away from the door, the face value of the ticket and the seat number.

Read the full article here: ‘Ticket site Viagogo says it is ‘compliant’ with court order to identify touts’,, 17th January 2019.