European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 22nd February 2019


Social media influencers and the need for regulation on paid-for ads and promotions

Consumer News Round-up came across this interesting article carried in the Irish Examiner at the weekend. The article, by Joyce Fegan, looks at the how brands’ ad spending on digital media has grown, the influencer phenomenon, and the need for regulation so that it’s clear to consumers that an ad or promotion has been paid-for and therefore biased. Many Irish enforcement bodies were contacted to ask if they would follow a similar path as the UK’s Competition and Markets Authority (CMA) in clamping down on influencers.

Read the full article here: ‘Regulations needed to make social-media influencers be clear about #ads’, by Joyce Fegan, Irish Examiner, 17th February 2019.


UK electrical safety group urges Government to ensure EU consumer safety standards remain after Brexit

UK charity Electrical Safety First (ESF) has urged the Government there to ensure that consumer safety standards do not slip after Brexit. It says EU legislation on safety standards for electrical products, as well as consumer rights, must continue to be mirrored in the UK to ensure products are safe and consumers are protected from substandard or counterfeit products.

Read the full article here: ‘Maintain EU electrical safety standards after Brexit, ministers urged’, by Rebecca Smithers, The Guardian consumer affairs, 18th February 2019.


Pricewatch complaints over Eir’s customer service 

Pricewatch received a load of complaints from customers who were left frustrated at Eir’s customer service with many being left on hold for hours and numerous failed attempts to fix what should be a simple problem. Sounds familiar?

Read the full article here: ”I am absolutely disgusted’ – Frustration with Eir customer service reaches crescendo’, by Conor Pope, The Irish Times, 18th February 2019.


Keeping up with online shopping – An Post plans for nationwide parcel lockers

With online shopping increasing in popularity, An Post has announced that it plans to install parcel lockers in key locations across the country so that consumers can collect their goods at a time suitable for them.

Read the full article here: ‘An Post plans nationwide network of parcel lockers as online shopping soars’, by John Mulligan, Irish Independent, 19th February 2019.


Italian competition authority fines Ryanair €3 million over hand luggage policy

The Italian competition authority has fined Ryanair €3 million over the changes in its hand luggage policy stating that the extra charge is a ‘false representation of the real ticket price’ which could be misleading for consumers.

Read the full article here: ‘Ryanair hit with €3m fine over hand luggage policy’, by John Mulligan, Irish Independent, 21st February 2019.


Woman wins Small Claims case over shop’s refusal to refund smelly sandals

If you’re wondering if the Small Claims procedure actually works then take a look at the article below which features a case of a shop who was ordered by the judge to refund a woman €100 for shoes she says were so smelly after just a few days of wearing them that they were not fit for purpose.

Read the full article here: ‘Shop is told to refund woman €100 over ‘smelly sandals”, by Nicola Donnelly, Irish Independent, 22nd February 2019.


TDs question ticket selling bill’s ability to tackle high prices and resale websites

Proposed legislation to ban the resale of tickets above face value has been questioned by a number of opposition TDs who believe that it may not go far enough in tackling high prices for entry to concerts and resale websites making a profit from inflated prices via transaction fees.

Read the full article here: ‘Touts bill won’t see ticket prices fall, says TDs’, by Juno McEnroe, Irish Examiner, 22nd February 2019.