European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 24th August 2018


House of Fraser customers to get refunds for orders not already sent

House of Fraser, who has been bought over by Sports Direct, has promised that it will refund customers for orders that have not already been sent out. It says these orders will be cancelled and affected customers will receive an email.

Read the full article here: ‘House of Fraser will refund customers hit by decision to cancel online sales’, by Gavin McLoughlin, Irish Independent, 18th August 2018.


PCP car finance may be easier option but be sure before you drive off

Irish Independent’s consumer correspondent Sinead Ryan takes a look at PCP – Personal Contract Plans – when buying a new car. If you’re thinking of getting new wheels or trading in then taking a look at this article is recommended.

Read the full article here: ‘Sinead Ryan: Wheels are in danger of coming off the PCP finance bandwagon’, by Sinead Ryan, Irish Independent, 20th August 2018.


Aer Lingus responds to Pricewatch guest relations complaints query

For the past few weeks, Conor Pope has been writing about complaints he has received from disgruntled Aer Lingus passengers who have encountered significant difficulties availing of their air passenger rights, and in many cases, even getting a response to their claims. Check out the Pricewatch article below to see Aer Lingus’ response and more.

Read the full article here: ‘Pricewatch: Readers’ complaints about Aer Lingus are flying in’, by Conor Pope, 20th August 2018. 


Contactless payments are increasing

Not very surprising but no harm in included this. According to the Central Bank of Ireland, consumers are turning more to debit cards and contactless payments.

Read the full article here: ‘Contactless card payments increase’, by Ellie Donnelly, Irish Independent, 20th August 2018.


Ryanair apologises for bounced compensation cheques

Ryanair got in trouble again this week, this time for bounced compensation cheques. Apparently, a number of passengers encountered problems with unsigned and bounced cheques. The airline has since apologised and re-issued cheques with a letter of explanation.

Read the full article here: ‘Ryanair apologises after compensation cheques ‘bounced”, Irish Examiner, 22nd August 2018.


Ryanair to stop allowing 10kg cabin bag in hold for free

Just when we were all getting used to things, Ryanair has announced even more changes to its cabin baggage policy. For all bookings made from September 1st for travel from 1st November, passengers will either have to pay for priority boarding at a cost of €6 to be able to bring their second (larger) cabin baggage on board with them or pay €8 for it to be check-in and put in the hold. The maximum size for the smaller bag (handbags or laptop bags) will increase by 40% but it must still fit under the seat in front.

Read the articles here:


Progress made in talks between Ryanair and pilots union

There was some progress made during the lengthy mediation talks between Ryanair and Fórsa. A proposed agreement will now be put to a ballot of union members, with a recommendation for acceptance from Fórsa and its Ryanair pilots representatives.

Read the full article here: ‘Pilots to vote on Ryanair deal that will bring strike threats to an end’, by Allison Bray and Pól Ó Conghaile, 24th August 2018.