Consumer News Round-up: House of Fraser, PCP car finance problems, more Aer Lingus Pricewatch complaints, Ryanair bounced compo cheques/baggage policy/strikes
European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!
Consumer News Round-up – week ending 24th August 2018
House of Fraser customers to get refunds for orders not already sent
House of Fraser, who has been bought over by Sports Direct, has promised that it will refund customers for orders that have not already been sent out. It says these orders will be cancelled and affected customers will receive an email.
PCP car finance may be easier option but be sure before you drive off
Irish Independent’s consumer correspondent Sinead Ryan takes a look at PCP – Personal Contract Plans – when buying a new car. If you’re thinking of getting new wheels or trading in then taking a look at this article is recommended.
Aer Lingus responds to Pricewatch guest relations complaints query
For the past few weeks, Conor Pope has been writing about complaints he has received from disgruntled Aer Lingus passengers who have encountered significant difficulties availing of their air passenger rights, and in many cases, even getting a response to their claims. Check out the Pricewatch article below to see Aer Lingus’ response and more.
Read the full article here: ‘Pricewatch: Readers’ complaints about Aer Lingus are flying in’, by Conor Pope, 20th August 2018.
Contactless payments are increasing
Not very surprising but no harm in included this. According to the Central Bank of Ireland, consumers are turning more to debit cards and contactless payments.
Read the full article here: ‘Contactless card payments increase’, by Ellie Donnelly, Irish Independent, 20th August 2018.
Ryanair apologises for bounced compensation cheques
Ryanair got in trouble again this week, this time for bounced compensation cheques. Apparently, a number of passengers encountered problems with unsigned and bounced cheques. The airline has since apologised and re-issued cheques with a letter of explanation.
Read the full article here: ‘Ryanair apologises after compensation cheques ‘bounced”, Irish Examiner, 22nd August 2018.
Ryanair to stop allowing 10kg cabin bag in hold for free
Just when we were all getting used to things, Ryanair has announced even more changes to its cabin baggage policy. For all bookings made from September 1st for travel from 1st November, passengers will either have to pay for priority boarding at a cost of €6 to be able to bring their second (larger) cabin baggage on board with them or pay €8 for it to be check-in and put in the hold. The maximum size for the smaller bag (handbags or laptop bags) will increase by 40% but it must still fit under the seat in front.
Read the articles here:
- ‘Ryanair to axe second free carry-on bag for ‘non-priority’ customers’, by Pól Ó Conghaile, Irish Independent, 23rd August 2018.
- ‘Ryanair tightens baggage rules to cut delays’, Irish Examiner, 24th August 2018.
Progress made in talks between Ryanair and pilots union
There was some progress made during the lengthy mediation talks between Ryanair and Fórsa. A proposed agreement will now be put to a ballot of union members, with a recommendation for acceptance from Fórsa and its Ryanair pilots representatives.