European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 28th June 2019


How online pricing works

This article by Edel Foley of TU Dublin is very interesting as it gives some insight into how online retailers use certain tactics and tricks to entice consumers to part with their cash. The tactics include dynamic pricing, bait and switch and the use of data.

Read the full article here: ‘Selling fast: the hidden world of online pricing’, by Edel Foley, RTÉ online, 24th June 2019.


UK Civil Aviation Authority tells Ryanair to review ‘disproportionate’ fees

The Civil Aviation Authority in the UK has warned Ryanair to review its ‘disproportionate’ fees of up to £115 or face being taken to court. The fees are often imposed to make changes to the booking like correcting spelling mistakes or to print out boarding passes. However the CAA has accused the airline of failing to treat consumers with transparency and fairness. Other airlines including Wizz Air were also criticised following two year review of the terms and conditions 14 airlines.

Read the full article here: ‘Ryanair told to review fees or risk ligitation’,, 24th June 2019.


CCPC PCP car finance advice

If you’re thinking of buying a car and haven’t got a clue about car finance, particularly Personal Contract Plans or PCPs, then the Competition and Consumer Protection Commission has advice that will come in handy.

Read the full article here: ‘Making Cents: Consumer guide to entering PcP car loan contracts’, by Grainne McGuinness, Irish Examiner, 24th June 2019.


Utilities regulator sees rise in complaints against energy companies

The Commission for the Regulation of Utilities received almost 5,000 complaints last year, a 63 per cent rise on the previous year. The figures also show that there has been a rise in complaints about energy companies, mainly related to dispute over bills, and that most of the complaints upheld were against Electric Ireland.

Read the full article here: ‘Rise in complaints about energy companies – and bills top the dispute list’, by Charlie Weston, Irish Independent, 26th June 2019.