Consumer News Round-up: WOW Air ceases operation and insurance companies accused of being ‘unreasonable’ in denying pay outs
European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!
Consumer News Round-up – week ending 29th March 2019
WOW Air ceases operation leaving passengers stranded and wondering what to do
The big consumer news of the week was of course WOW Air announcing that it has ceased operation and cancelled flights. This led to many passengers wondering what to do about their impending flights, or if already abroad, how to get back home. Consumer News Round-up has put together some of the WOW Air stories.
Read the full articles here:
- ‘Wow Air collapse leaves thousands of Irish consumers’ travel plans in disarray’, by Conor Pope, The Irish Times, 28th March 2019.
- ‘WOW Air explainer: What can I do if my flights are cancelled?’, by Pól Ó Conghaile, Irish Independent, 28th March 2019.
- ‘What Wow Air passengers should do’, RTÉ news, 28th March 2019.
- ‘It was supposed to be a treat after my cancer all-clear’ – passengers heartbroken after WOW Air collapse’, by Claire Murphy and Fiona Dillion, Irish Independent, 28th March 2019.
- ‘Calls for airlines to require bonding to protect customers after Wow Air collapse’, by Joe Leogue, Irish Examiner, 28th March 2019.
ECC Ireland also has WOW Air consumer advice.
Financial Services Ombudsman report finds some insurance firms are refusing pay outs on unreasonable grounds
The Financial Services Ombudsman published its annual report this week. It found that there are some insurance companies who are being ‘unreasonable and disproportionate’ by cancelling policies and not paying out claiming the customer failed to disclose information when applying.