Consumer News Round-up: Black Friday/Cyber Monday, CCPC advice, Google location tracking complaint, UK court ruling against Viagogo & website padlock symbol problems
European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!
Consumer News Round-up – week ending 30th November 2018
Consumer advice and tips for the Black Friday and Cyber Monday sales
There was non-stop advice about how consumers can shop online safely and other general shopping advice ahead and during the Black Friday and Cyber Monday sales. A lot of the coverage included advice from ECC Ireland and the Competition and Consumer Protection Commission (CCPC). We’ve gathered some of the articles and interviews that took place.
Read more here:
- ECC Ireland’s Martina Nee talks to Ciara Plunkett on Kildare Focus about Black Friday and your rights, 22nd November 2018.
- ‘Consumers shun local shops in bid for Black Friday deals’, by Charlie Weston, Irish Independent, 22nd November 2018.
- ‘The Rights Stuff: CCPC break down everything you need to know about consumer rights to nab the perfect bargain ahead of Black friday’, by Aoife Finneran, The Sun, 22nd November 2018.
- ‘Consumers urged to beware of online marketplaces ahead of Black Friday’, Irish Examiner, 23rd November 2018.
- ‘Black Friday: Six things consumers should watch out for’, by Adam Maguire, RTE Online, 23rd November 2018.
- ‘Your Money: Avoid the blues after Black Friday’, by Sinead Ryan, Irish Independent, 24th November 2018.
Membership cancellation problems, buying from an individual & trader’s obligations for online returns
This article has some handy advice from the Competition and Consumer Protection Commission (CCPC) in relation to a consumer’s rights when there is a problem with a gym membership cancellation and getting a refund, buying from individuals at a car boot sale, what are traders’ obligations when a customer wants to return an online purchase, and crypto-currency scams.
Consumer groups across Europe submit location tracking complaint against Google
Google is in hot water, again! Consumer groups cross Europe have filed complaints against the tech giant in relation to its use of location tracking and accusing it of breaching data protection rules.
Read the full article here: ‘EU consumer groups accuse Google over location tracking’, Irish Examiner, 27th November 2018.
UK court ruling ordering Viagogo to improve its business dealings with consumers
There was some positive news for consumers this week with news from the UK that a court order has been secured by the Competition and Markets Authority (CMA) ordering Viagogo to ‘overhaul the way it does business’ and provide customers with more information about their ticket purchases so that they can make a more informed decision.
Why the padlock symbol may not necessarily mean a website is safe
An interesting article here by Silicon Republic. Apparently malware is becoming so sophisticated that we may not be able to completely trust the padlock symbol in the website address bar. Our advice – looking for a padlock symbol is just one step of many when researching a website so always do a full check.