European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 30th November 2018


Consumer advice and tips for the Black Friday and Cyber Monday sales

There was non-stop advice about how consumers can shop online safely and other general shopping advice ahead and during the Black Friday and Cyber Monday sales. A lot of the coverage included advice from ECC Ireland and the Competition and Consumer Protection Commission (CCPC). We’ve gathered some of the articles and interviews that took place.

Read more here:


Membership cancellation problems, buying from an individual & trader’s obligations for online returns

This article has some handy advice from the Competition and Consumer Protection Commission (CCPC) in relation to a consumer’s rights when there is a problem with a gym membership cancellation and getting a refund, buying from individuals at a car boot sale, what are traders’ obligations when a customer wants to return an online purchase, and crypto-currency scams.

Read the full article here: ‘Refund after failed cancellation request’, Aine Carroll, Director of Communications and Policy with the CCPC, Irish Independent, 25th November 2018. 


Consumer groups across Europe submit location tracking complaint against Google

Google is in hot water, again! Consumer groups cross Europe have filed complaints against the tech giant in relation to its use of location tracking and accusing it of breaching data protection rules.

Read the full article here: ‘EU consumer groups accuse Google over location tracking’, Irish Examiner, 27th November 2018.


UK court ruling ordering Viagogo to improve its business dealings with consumers

There was some positive news for consumers this week with news from the UK that a court order has been secured by the Competition and Markets Authority (CMA) ordering Viagogo to ‘overhaul the way it does business’ and provide customers with more information about their ticket purchases so that they can make a more informed decision.

Read the full article here: ‘Ticketing site Viagogo must ‘overhaul the way it does business’ to protect consumers – court order’, by Josie Clarke, Irish Independent, 27th November 2018. 


Why the padlock symbol may not necessarily mean a website is safe

An interesting article here by Silicon Republic. Apparently malware is becoming so sophisticated that we may not be able to completely trust the padlock symbol in the website address bar. Our advice – looking for a padlock symbol is just one step of many when researching a website so always do a full check.

Read the full article here: ‘Here’s why you shouldn’t automatically trust a green padlock on website’, by Colm Gorey, Silicon Republic, 29th November 2018.