Consumer News Round-up: ECC Ireland Annual Report, Cooling off period full refund rights, CCPC wants to boost its powers, Irish consumers buying more from abroad, fraudulent websites advertising on social media
European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!
Consumer News Round-up – week ending 31st August 2018
Coverage of ECC Ireland’s Annual Report 2017
ECC Ireland published its Annual Report 2017 earlier this week. The report shows that air travel is once again the top cross-border consumer complaint, followed by furniture, electronic products, and accommodation. Here’s just some of the coverage it received:
- ‘Air travel is the most complained about consumer issue’, RTÉ online, 27th August 2018.
- ‘Complaints to European consumer advocate up 45%’, by Conor Pope, The Irish Times, 28th August 2018.
Your right to full refund when availing of the 14-day cooling off period
We get a lot of complaints from consumers that have experienced problems getting a full refund (the price of the product and the initial cost of standard delivery) paid back when they’ve availed of their right to withdrawal, otherwise known as the 14-day cooling off period. Conor Pope was talking about this very same issue on The Ray D’Arcy Show this week.
Listen to the interview here:
CCPC plans to boost its powers to prepare for Brexit and be more proactive
This is a very interesting article featuring the chairperson of the Competition and Consumer Protection Commission (CCPC), Isolde Goggin. In it she talks about the CCPC’s plans to increase its powers to do things like tap phones, interview suspects in Garda custody, and issue civil fines to firms that break competition rules. Sounds good. Find out more below.
Read the full article here: ‘We want to talk to firms not lie in the long grass waiting to catch them’ – Ireland’s competition watchdog boss’, by Gavin McLoughlin, Irish Independent, 30th August 2018.
PayPal research finds that Irish consumers are buying more from abroad
It’s probably comes as no surprise to most people, but research by PayPal has found that Irish consumers are buying more from traders based outside of Ireland, which means that Irish retailers are losing out.
Consumers caught by website scams on Facebook and Instagram
Unfortunately, ECC Ireland does get a lot of reports from consumers who have been scammed in some form or other; some have involved fraudulent websites advertising on social media platforms.