European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – in case you missed it!


Consumer News Round-up – week ending 31st August 2018


Coverage of ECC Ireland’s Annual Report 2017

ECC Ireland published its Annual Report 2017 earlier this week. The report shows that air travel is once again the top cross-border consumer complaint, followed by furniture, electronic products, and accommodation. Here’s just some of the coverage it received:


Your right to full refund when availing of the 14-day cooling off period

We get a lot of complaints from consumers that have experienced problems getting a full refund (the price of the product and the initial cost of standard delivery) paid back when they’ve availed of their right to withdrawal, otherwise known as the 14-day cooling off period. Conor Pope was talking about this very same issue on The Ray D’Arcy Show this week.

Listen to the interview here:


CCPC plans to boost its powers to prepare for Brexit and be more proactive

This is a very interesting article featuring the chairperson of the Competition and Consumer Protection Commission (CCPC), Isolde Goggin. In it she talks about the CCPC’s plans to increase its powers to do things like tap phones, interview suspects in Garda custody, and issue civil fines to firms that break competition rules. Sounds good. Find out more below.

Read the full article here: ‘We want to talk to firms not lie in the long grass waiting to catch them’ – Ireland’s competition watchdog boss’, by Gavin McLoughlin, Irish Independent, 30th August 2018.


PayPal research finds that Irish consumers are buying more from abroad

It’s probably comes as no surprise to most people, but research by PayPal has found that Irish consumers are buying more from traders based outside of Ireland, which means that Irish retailers are losing out.

Read the full article here: ‘Irish online consumers now buy more from abroad than from domestic retailers’, by Louise Kelly, Irish Independent, 30th August 2018.


Consumers caught by website scams on Facebook and Instagram

Unfortunately, ECC Ireland does get a lot of reports from consumers who have been scammed in some form or other; some have involved fraudulent websites advertising on social media platforms.

Read the full article here: ‘Irish consumers scammed by fraudulent websites advertising on Facebook and Instagram’,, 30th August 2018.