European Consumer Centre (ECC) Ireland presents a round-up of the week’s consumer news – The first for 2018!!!!


Consumer News round-up – week ending 12th January 2018

Black Friday boosted electronic goods sales in November but questions remain over this US-inspired shopping event

It’s not a surprise to find out that Black Friday led to a jump in sales in electronic goods and therefore boosted retail sales in November. However, this article by Eoin Burke-Kennedy in The Irish Times also states that analysts have questioned whether this US-inspired shopping event has meant that consumers are just doing their Christmas shopping earlier rather than resulting in additional purchases.

Read the full article: ‘Black Friday drives retails sales in November’, by Eoin Burke-Kennedy, The Irish Times, 5th January 2018.


Tips on returning unwanted Christmas presents and more from the CCPC

This column by Aine Carroll, Director of Communications for the Competition and Consumer Protection Commission (CCPC), in the Irish Independent, has some advice in relation to returning unwanted Christmas presents. Aine also answers questions from consumer about their rights when an item is on sale, topping up a mortgage, and paying off the balance on a credit card.

Read the full article: ‘Can I return unwanted Christmas gifts?’, Aine Carroll (CCPC), Irish Independent, 7th January 2017.


UK consumer spending falls in 2017 for the first time in 5 years

This story from RTÉ Business which reveals how consumer spending in the UK has fallen due to worries about high inflation and Brexit.

Read the full article: ‘UK spending falls in 2017 for the first time in 5 years – Visa’, RTÉ Business, 8th January 2018.


Ryanair’s new baggage policy takes effect next week – what does this mean?

With Ryanair’s new baggage policy taking effect next week, Pól Ó Conghaile of the Irish Independent has written this story detailing what it means for ‘non-priority’ customers.

Read the full article: ‘Ryanair’s new baggage policy to take effect – with a big change for ‘non-priority’ customers’, by Pól Ó Conghaile, Irish Independent, 8th January 2018.


Irish consumer spending in December was mainly driven by rise in online sales

Bricks and mortar shops are missing out as online sales increase, writes Charlie Weston in the Irish Independent. According to figures from Visa’s Irish Consumer Spending Index, shoppers increased their spending in December, but it was mainly driven by a rise in online sales while expenditure in shops was flat last year compared to 2016.

Read the full article: ‘Shops miss out as consumers splash the cash on online sales’, by Charlie Weston, Irish Independent, 10th January 2018. 


New EU bank rules aim to increase choice in customer payments

This article on RTÉ is about the new Payment Services Directive 2 (PSD2), which comes into effect 13th January. It will have an impact on banking payments, opening banking to more competition, banning surcharges on debit or credit payments, and providing other benefits for consumers.

Read the full article: ‘New EU bank rules aim to increase choice in customer payments’, RTÉ Business, 12th January 2018.