Travel by Sea
Updated March 2020
In light of the COVID-19 travel disruption, the European Consumer Centre Ireland is looking at what rights have changed for sea and waterways passengers at March 2020.
Read about the latest changes here:
Passenger rights when travelling by sea are governed by Regulation 1177/2010 (on the rights of passengers when travelling by sea and inland waterway), which entered into force on 18th December 2012.
The Regulation guarantees the following rights for passengers:
- In cases of cancellation or delay of more than 90 minutes at departure –
· Reimbursement or rerouting
· Assistance, to include snacks, meals, refreshments, and where necessary accommodation for up to three nights, with a cost of up €80 per night
- In situations of delay in arrival or cancellation of journeys –
· Compensation of between 25% and 50% of the ticket price
- Protection for people with a disability or reduced mobility –
· Assistance, free of charge, at port terminals and on board ships
· Financial compensation for loss of or damage to mobility equipment
- The right to information
· Passengers must be provided with information on their rights both before and during their journey; general information about their rights must also be provided in terminals and on board ships
- Complaint handling –
· Carriers and terminal operators must have a complaint handling mechanism available to all passengers
· Independent national bodies must be established in each Member State to ensure the enforcement of the Regulation and, where appropriate, the application of penalties.
The Regulation applies to passengers travelling
- on passenger services where the port of embarkation is situated within the territory of a Member State
- on passenger services where the port of embarkation is situated outside the territory of a Member State and the port is disembarkation is situated in the territory of a Member State, provided that the service is operated by an EU carrier
- on a cruise where the port of embarkation is situated in the territory of a Member State.
The Regulation does not apply
to passengers travelling on ships certified to carry up to 12 passengers
on ships with an operating crew of not more than three persons,
where the overall service is less than 500 metres, one way, on excursion and sightseeing tours
on ships propelled by non-mechanic means