Travel by Sea
Updated March 2020
In light of the COVID-19 travel disruption, the European Consumer Centre Ireland is looking at what rights have changed for sea and waterways passengers at March 2020.
Read about the latest changes here:
Passenger rights when travelling by sea are governed by Regulation 1177/2010 (on the rights of passengers when travelling by sea and inland waterway), which entered into force on 18th December 2012.
The Regulation guarantees the following rights for passengers:
- In cases of cancellation or delay of more than 90 minutes at departure –
· Reimbursement or rerouting
· Assistance, to include snacks, meals, refreshments, and where necessary accommodation for up to three nights, with a cost of up €80 per night
- In situations of delay in arrival or cancellation of journeys –
· Compensation of between 25% and 50% of the ticket price
- Protection for people with a disability or reduced mobility –
· Assistance, free of charge, at port terminals and on board ships
· Financial compensation for loss of or damage to mobility equipment
- The right to information
· Passengers must be provided with information on their rights both before and during their journey; general information about their rights must also be provided in terminals and on board ships
- Complaint handling –
· Carriers and terminal operators must have a complaint handling mechanism available to all passengers
· Independent national bodies must be established in each Member State to ensure the enforcement of the Regulation and, where appropriate, the application of penalties.
The Regulation applies to passengers travelling
- on passenger services where the port of embarkation is situated within the territory of a Member State
- on passenger services where the port of embarkation is situated outside the territory of a Member State and the port is disembarkation is situated in the territory of a Member State, provided that the service is operated by an EU carrier
- on a cruise where the port of embarkation is situated in the territory of a Member State.
The Regulation does not apply
- to passengers travelling on ships certified to carry up to 12 passengers
- on ships with an operating crew of not more than three persons,
- where the overall service is less than 500 metres, one way, on excursion and sightseeing tours
- on ships propelled by non-mechanic means