Denied Boarding

Passenger Rights

If you depart from an EU airport or arrive in the EU flying with an air carrier based in the EU, Iceland, Norway or Switzerland, your air passenger consumer rights and entitlements under EU law cover these situations: flights cancelled or delayeddenied boardingoverbooking, downgrading, missing a connecting flight or having your luggage lost, damaged or delayedRegulation (EC) 261/2004 establishing common rules on compensation and assistance reagulates each of these disrupted flight situations. 

If you have a valid flight reservation and travel documentation, and you are denied boarding by the airline due to overbooking or operational reasons, and you don’t wish give up your seat, you are entitled to:


You should be provided with a seat on another flight that will enable you to reach your original/final travel destination.


Reimbursement will be due for the part(s) of the original journey not completed.


If you choose rerouting, the airline should provide meals and refreshments, hotel accommodation (for a stay of 1+ nights), transport between the airport and the accommodation, and two telephone calls, faxes or emails.


If you are denied boarding the following compensation rules apply in addition to the assistance requirements above:

  • €250 per passenger for flights of 1,500km or less
  • €400 per passenger for intra-Community flights of 1,500 – 3,500km
  • €600 per passenger for all other flights

Note: There are a number of valid reasons why airlines may refuse boarding. These include health, safety or security concerns, inadequate travel documents, late arrival for check-in or boarding.