Shopping Consumer Rights

Buying Goods & Services

The European Single Market gives consumers access to a wide range of products and services at competitive prices while European consumer rights legislation ensures protection for consumers when buying goods and services across Europe.

Click below to find out more about your consumer protections when you shop on and off premises or online in the European Union and the European Economic Area.

Online Shopping Rights

Are you having issues with goods or services purchased online? Click to find out what consumer protections you have under EU law.

General Consumer Rights

Many a time consumers discover a problem with a product or service purchased in a shop when they start using it at home. Find out how what to do when something goes wrong here.

Consumer Guarantees

Where the goods are purchased within the EU/EEA, in the event of ‘lack of conformity’ consumers are entitled to a number of remedies. Click here to find out more.