If you bought or received a faulty product, you should always contact the seller first to report the issue. Your contract is with the seller who sold you the product and under consumer legislation and it is up to them to put things right. They may liaise further with their suppliers or the manufacturer to resolve the matter. Where the goods are purchased within the EU/EEA, in the event of ‘lack of conformity’ consumers are entitled to a number of remedies, as follows:

Upon Delivery / Within Six Months

If the lack of conformity of the products purchased is evident upon delivery or becomes apparent within six months of the delivery, the seller must:

• Repair or replace the goods free of charge
• Offer a reduction in price
• Operate a refund

 After Six Months / Within Two Years

If a lack of conformity or a fault appears between six months and up to two years from the time of delivery (and 6 years in Ireland), the consumer must prove that the fault was not the result of normal wear and tear or own misuse in order to be entitled to the same remedies above.   The European Consumer Centre Ireland provides free advice and support when you buy goods or services from a trader in another EU country and can help consumers avoid potentially costly problems. We also help if you have a dispute with a trader and advise you on further steps if you can’t reach an agreement. If we are unable to assist directly, we will further advise or refer you to out-of-court or in-court dispute resolution procedures, such as Alternative Dispute Resolution or the European Small Claims Procedure.