DOMESTIC COMPLAINT

Irish consumers who require assistance with claiming their consumer rights on the basis of Republic of Ireland legislation when dealing with business based in the Republic of Ireland, please review your consumer rights under Irish law here follow these steps to submit a complaint depending on the nature of the consumer rights involved.

1. COMPLAIN TO THE BUSINESS

Before you submit your complaint to a third party, make sure you have exhausted the trader’s complaints process first.
Follow these steps here to make a complaint against an Irish business.

PASSENGER RIGHTS

Complain to an airline using this standard form here.

GOODS & SERVICES

If you have difficulties communicating with a business, learn how to make an effective complaint here.

2. COMPLAIN TO A REGULATORY AND ENFORCEMENT BODY

PASSENGER RIGHTS

AIR TRAVEL

For queries pertaining to flights originating in Ireland in cases of cancellation, denied boarding, long delays or reduced mobility issues under Regulation (EC) 261/2004, contact the Commission for Aviation Regulation in Ireland and use this contact form here.

For queries and complaints outside the scope of Regulation (EC) 261/2004 involving Irish airlines only, contact the Competition and Consumer Protection Commission and follow the steps here.

SEA/TRAIN/BUS TRAVEL

The National Transport Authority is responsible for the enforcement of all passenger rights other than air travel, i.e.  passengers travelling by bus or coach, passengers travelling by sea and inland waterway and passengers travelling by rail. Use this complaint form here.

GOODS & SERVICES

If you are resident in Ireland and you have a consumer dispute with a trader also based in Ireland, you would need to contact the Competition and Consumer Protection Commission here. To report an Irish business to the Competition and Consumer Protection Commission click here.

FINANCIAL SERVICES

If you cannot resolve your complaint with an Irish financial services firm you may refer the complaint to the Financial Services and Pensions Ombudsman.

3. COMPLAIN TO A CONSUMER ORGANISATION

The Consumers’ Association of Ireland is an independent, non-profit, non-governmental organisation, registered with charitable status and working on behalf of Irish consumers. It can be contacted for consumer advice here.