When something goes wrong when you’re abroad it can sometimes be difficult to know what your cross-border consumer rights are and get that information quickly? There can also be a language barrier problem when trying to convey those rights to a trader or simply ensure that you get the assistance you require. That’s where the ECC-Net Travel app can help as it aims to help consumers when they are travelling abroad.

The app, which is available for Android, iOS, and Windows, provides a range of useful information and advice on common problem areas encountered abroad.

ECC-Net Travel app

‘ECC-Net: Travel’ app is designed to help consumers overcome difficult situations while on holidays by providing information in the consumer’s language as well as that of their destination country. At present, the app is available in a total of 25 languages – that is 23 of the official EU languages, as well as Icelandic and Norwegian**

Once the app has been installed, it works offline, meaning consumers do not need to be connected to the internet to access information on their rights. The ECC-Net Travel app covers nine topics which may be of relevance to consumers travelling away from home. These topics are:

The app is a joint initiative of the ECC-Net, with ECC Germany spearheading the project.

You can download the app by going to the relevant app store for your phone or tablet:

Google (Android)

Apple (iOS)


**At present, the app is not available in Irish (Gaeilge).