If you organised your holiday yourself, you are considered to be an independent traveller. You are likely to have different contracts with different companies for different services. Independent holiday individual services purchased from separate operators are governed by the Terms & Conditions specified in each of the contracts, which also detail the applicable jurisdiction law.
If you are resident in Ireland and you booked your independent holiday with companies and service providers based abroad, you won’t be protected by Irish law nor by EU package travel legislation. Obtaining compensation may be more difficult and take longer. Also note our advice on multiple holiday bookings made through third-party agents.
Nevertheless, you should raise the issue as soon as possible, document problems and retain all receipts. Follow our advice here on how to make an effective consumer complaint and learn more on how to deal with various travel services below.
Should you require advice or assistance with direct travel bookings made independently, please contact us here.