If you organised your holiday yourself, you are considered an independent traveller. This means that you are likely to have different contracts with different companies for different services. Independent holiday individual services purchased from separate operators are governed by the Terms and Conditions specified in each of the contracts, which also detail the applicable jurisdiction law.
If you reside in Ireland and you booked your independent holiday directly with companies and service providers based abroad within the EU, you won’t be protected by Irish law nor by EU package travel legislation. Also note our advice on multiple holiday bookings made through third-party agents.
Follow our advice here on how to make an effective consumer complaint and learn more on how to deal with various travel services below.
Should you require advice or assistance with direct travel bookings made independently, please contact us here.
Should you require advice or assistance with direct/third-party travel bookings made independently, please contact us here.