The European Commission’s Online Dispute Resolution Platform

Developed by the European Commission, the ODR platform offers a one-stop-shop dispute resolution mechanism for cross-border domestic and online purchases. This is done by channelling the disputes towards the national Alternative Dispute Resolution (ADR) bodies. The purpose of ODR is to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online.

Traders will also benefit from this new platform, as the Alternative Dispute Resolution procedures will help them avoid costly litigation fees and maintain good customer relations.

How It Works

It takes a maximum of 90 days for ODR cases to be resolved on this platform while the alternative legal action is usually more costly and takes longer.


ECC Ireland is the designated point of contact for the ODR platform queries in Ireland and will assist consumers who need support with questions and submitting their complaints. ECC advisors will:


Learn More About ODR

Get assistance with an ODR complaint in Ireland by emailing

Submit your consumer query to find suitable redress options in a few simple online steps  here

Adr Odr.factsheet Web

ODR Leaflet

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