There are several ways consumers can initiate a consumer dispute or make a customer complaint following an unsatisfactory cross-border purchase of goods or services in another European Union country:
Out Of Court
Alternative Dispute Resolution (ADR)
The purpose of EU legislation on ADR is to facilitate the out-of-court resolution of consumer disputes. This will enable consumers to submit their complaints, on a voluntary basis, to entities offering independent, impartial, transparent, effective, fast and fair dispute resolution procedures, without prejudice to legal action.