Consumer Redress
Options

There are several ways consumers can initiate a consumer dispute or make a customer complaint following an unsatisfactory cross-border purchase of goods or services in another European Union country:

Informal Resolution

Dispute Resolution Assistance

If you have a dispute with a business located in another EU/EEA country and you have obtained satisfactory resolution, we can provide expert legal assistance with your consumer dispute. Click here to find out more about our process ...

Out Of Court

Alternative Dispute Resolution (ADR)

The purpose of EU legislation on ADR is to facilitate the out-of-court resolution of consumer disputes. This will enable consumers to submit their complaints, on a voluntary basis, to entities offering independent, impartial, transparent, effective, fast and fair dispute resolution procedures, without prejudice to legal action.

Online Dispute Resolution (ODR)

The Online Dispute Resolution (ODR) platform, developed by the European Commission, offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases.

In Court

European Small Claims Procedure

The European Small Claims Procedure provides consumers and businesses all over Europe with a uniform and inexpensive debt recovery process for low value claims in cross-border cases without the need to be legally represented.
If you require information on or assistance with the procedures above you can contact us here. 
Please note that, while we can provide assistance with your cross-border consumer complaint, we do not have enforcement powers.