Maritime Travel

Maritime Travel

EU maritime rights apply to passengers travelling in the EU on most large ferries and cruise ships on sea, rivers, lakes or canals and cover the following:

  • journeys from an EU country
  • where the port is disembarkation is in the EU
  • the service is operated by an EU carrier.
  • ships carrying over 12 passengers with an operating crew of more than 3 people
  • where the service is for a distance of over 500 metres
  • mechanically-enabled boats

Maritime and inland waterways travel is governed at EU level by the terms of Regulation 1177/2010, which guarantees the following rights:

Information

Maritime and waterway passengers must be provided with information on their rights both before and during their journey, at terminals and on board ships

Cancellation or delay of 90+ minutes at departure

    • Reimbursement or rerouting
    • Assistance: snacks, meals, refreshments, and, where necessary, accommodation for up to 3 nights at a cost of up €80/night

Cancellation or delay at arrival

    • Compensation of 25 – 50% of the ticket price

Disability and/or reduced mobility

    • Free assistance at port terminals and on board ships
    • Financial compensation for loss of or damage to mobility equipment

Complaints

  • Carriers and terminal operators must have a complaint handling mechanism available to all passengers
  • Independent national bodies must be established in each Member State to ensure the enforcement of the Regulation and, where appropriate, the application of penalties.

 

The National Transport Authority is the designated enforcement body for EU maritime passengers in Ireland. Submit your complaint here.

 

Learn more about your EU maritime rights here.

 

Learn about post-Brexit maritime passenger rights when travelling to/from the UK here.