Menu

Last updated: 05 May 2020

In March 2020 the European Commission issued its Interpretative Guidelines on EU passenger rights regulations in the context of Covid-19, which reference  Regulations 261/2004 on EU air passenger rights, 1177/2010 on EU sea and inland waterways travel, 181/2011 on EU bus/coach passengers rights, 1371/2007 on EU rail passenger rights. A further guidance note, Information on the Package Travel Directive in connection with COVID-19 covers Directive (EU) 2015/2302 on package travel and linked travel arrangements. At the same time, a number of European Union Member States issued national emergency measures to assist with the economic recovery of their transport and travel industries. This list is continuously updated.

COUNTRYSECTOR: ACCOMMODATIONSECTOR: EVENTS
AUSTRIA According to the latest legislation in Austria, organisers of events cancelled due to COVID-19 can offer consumers a voucher (subject to conditions), fully refundable if not used by 31 December 2022.
BELGIUMAccording to the latest Belgian legislation, reimbursement of event tickets is suspended for 3 months. Event organisers can issue a voucher (subject to conditions), valid for up to 2 years.
FRANCEAccording to the latest French legislation, traders can offer vouchers valid for 18 months, secured by guarantee, fully refundable if not used by the end of its validity period.According to the latest French legislation, event organisers can offer vouchers, valid for 18 months, guaranteed against vendor insolvency, and refundable at the end of the 18 months.
GREECE According to the latest Greek legislation,  consumers can be offered vouchers, which are fully refundable at the end of the 18-months validity period.According to the latest Greek legislation,  consumers can be offered vouchers, which are fully refundable at the end of the 18-months validity period.
ITALYAccording to the latest Italian legislation, consumers can be offered a voucher with a validity period of 12 months or can request a full refund.According to the latest Italian legislation, the event organiser/ticket seller must issue a voucher, refundable within 12 months. Consumers can request a full refund.
NETHER
LANDS
According to the latest guidance, accommodation providers can offer vouchers, subject to certain conditions, including being covered by a guarantee. Consumers can choose to request a refund or reschedule their reservation.According to the latest guidance ticket vendors can offer vouchers provided they meet certain conditions, including being covered by a guarantee. Organisers can also reschedule or refund the events.
POLANDAccording to the latest Polish legislation, hotels can issue vouchers instead of refunds for cancelled bookings.According to the latest legislation in Poland, vouchers can be issued if valid for at least 12 months. Refunds must be operated within 194 days at customer’s request.
PORTUGALAccording to the latest Portuguese legislation, consumers can receive a voucher valid until 31 December 2021, and fully refundable within 14 days after if not used. 
SPAINAccording to the latest Spanish legislation  traders can offer vouchers for accommodation bookings, with a choice of a full refund.According to the latest Spanish legislation, traders can offer vouchers, with a choice of a full refund.
Return to top