Dealing with customers

Consumer contracts and guarantees

When you sign contracts with consumers, you need to respect EU and national fairness and transparency requirements, and make sure your contracts don’t include unfair terms. Find out how to ensure your business is consumer law ready.


Solving disputes with customers

The alternative dispute resolution offers you the chance to avoid court procedures for disputes with consumers. The service is usually quicker, cheaper and simpler especially if you choose to register on the online dispute resolution platform. This means it’s easier for your customers to engage with you and ensure smoother complaint handling.


Data protection

Do you know when the General Data Protection Regulation (GDPR) applies to your business? Make sure you understand what is considered personal data and what your responsibilities are when processing and monitoring personal data within your company. See when you need to keep a record of your GDPR activities and infringement rules and penalties.


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