The European Consumer Centre (ECC) Ireland is a member of the European Consumer Centre Network (ECC-Net), which offers consumers across the European Union advice on their consumer rights and legal protections when shopping and travelling in another European Union Member State or European Economic Area country. ECC-Net members cooperate closely to help settle complaints between consumers and businesses based in different EU countries, as well as in Norway, Iceland and the United Kingdom.

Our services are now available to Ukrainian residents in any of the Member States of the EU and the EEA and below you will find most of our consumer information resources translated into Ukrainian:

• Accommodation services

• Mobile network services and roaming

• Setting up a basic bank account

• Passenger and travel consumer rights

• Car rental

• Legal and commercial guarantees

• Cancellation rights (cooling-off period)