Don’t let language barriers get in the way of your EU consumer rights with the help of the ECC-Net Travel app
Dublin, Wednesday 31st October 2018 – When holidays don’t go to plan it can be difficult to quickly find easy-to-understand information about your consumer rights and trying to convey those rights to a trader when you don’t speak the lingo can be even more frustrating. This is where the ECC-Net Travel app can help.
The app, created by the European Consumer Centres Network (ECC-Net), is designed to help consumers overcome difficult situations while on holidays by providing information not only in the consumer’s language but also in the language of the trader. Available to download on android and iOS devices, the app covers topics such as retail purchases, car rental, air travel, accommodation, emergency numbers and more.
Press and Communications Manager for ECC Ireland, Martina Nee, explained: ‘There’s so much stress involved when your plane is delayed, the accommodation is not what you expected, or there’s extra charges with your car rental. Having this app on your device may help make it a little bit easier as it can be used offline, it explains your rights and provides translations which can be presented to the trader.
Between 2013 and 2017, ECC Ireland received on average just over 500 travel-related complaints each year from Irish consumers about traders based elsewhere in the EU/EEA. The issues concerned air travel, car rental, accommodation, and package travel. Although there are many factors to explain this, it is clear that empowering consumers by providing more information and tools to help them resolve an issue directly with a trader, while the issue is happening, is very important. Actions like putting your complaint in writing, gathering evidence or knowing what to request can make a big difference, particularly when seeking redress later on.
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You can find more information about the ECC-Net: Travel app on ECC Ireland’s website here.
ECC Ireland is part of the European Consumer Centres Network (ECC-Net), which covers 30 countries (all EU countries plus Norway and Iceland), and offers a free and confidential information and advice service to the public on their rights as consumers, assisting consumers with cross-border disputes. ECC Ireland is co-financed by the European Commission and the Competition and Consumer Protection Commission.