Menu

Dublin, 3rd October 2019 – With the possibility of Storm Lorenzo causing travel disruption, the European Consumer Centre (ECC) Ireland is reminding affected passengers that they have a number of rights under EU legislation and to liaise with the airline or ferry operator.

ECC Ireland is urging consumers that if their flight or ferry is delayed or cancelled because of the storm, they should check the status of their journey and keep communicating with the airline or ferry operator to avail of their rights. These rights may include a choice between re-routing and refund, and in some cases, care and assistance such as meals and refreshments. However, extra monetary compensation would not be payable for disruption caused by extraordinary circumstances.

ECC Ireland spokesperson, Martina Nee, said: ‘When a flight or ferry crossing is delayed or cancelled, the carrier is obligated to provide with certain assistance to disrupted passengers. This includes a choice between rerouting or refund. If your travel plans have been affected, it is very important to liaise (in writing, if possible) with the carrier to make alternative arrangements or get reimbursement. If you incur extra expenses, make sure to keep receipts to claim this back later.

In cases where the disruption occurred because of extraordinary circumstances, such as a storm, and it can be proven that the disruption could not be avoided even if all reasonable measures were taken, then extra monetary compensation would not be payable to the affected passenger.’

Passengers who encounter difficulties availing of their rights, incur expenses, or experience other issues, should put their complaint/claim in writing to airline or ferry carrier/terminal operator as soon as possible. Further information about your passenger rights is available on flightrights.ie, nationaltransport.ie, and eccireland.ie.

 

***ENDS***

 

Notes to Editor:

Passengers who require further assistance in relation to flight delay or cancellation should contact:

  • Commission for Aviation Regulation – if the disruption occurred on the flight departing Ireland or entering from outside the European Union (EU) on a community-based airline, or for general queries about Regulation (EC) 261/2004.

Or

The relevant national enforcement body

Passengers who require further assistance in relation to ferry disruption should contact:

For general queries about cross-border disputes, where the trader is based in another EU/EEA country, ECC Ireland can provide further advice.

There is also information on ECC Ireland’s website about:

 

ECC Ireland is part of the European Consumer Centres Network (ECC-Net), which covers 30 countries (all EU countries plus Norway and Iceland), and offers a free and confidential information and advice service to the public on their rights as consumers, assisting consumers with cross-border disputes. ECC Ireland is co-financed by the European Commission and the Competition and Consumer Protection Commission.