9 May 2020
This year’s Europe Day on the 9th of May commemorates 70 years since the Schuman Declaration. Normally a joyous occasion, in 2020, along with everything else in our lives at the moment, it is being overshadowed by the Coronavirus pandemic, and its tragic consequences for many lives and on economies across the European Union.
Also this year, the European Consumer Centres Network (ECC-Net) celebrates 15 years of existence, and this May 2020, due to the unprecedented disruption to travel, tourism and shipping, its busiest month on record. Now more than ever, consumer rights, including cross-border EU consumer rights are extremely important.
Over the last two months we’ve received an exceptional volume of consumer queries as passengers all over Europe are faced with cancelled services or were stranded due COVID-19 restrictions in various affected areas. We received many queries related mostly to passenger travel culminating in a record 17,600 at the end of April, almost twice as many compared to the same period last year. Over time, since its inception, ECC-Net has assisted over 1,000,000 consumers.
We continue to respond to questions and complaints relating mostly to cancelled flights, accommodation providers, package holidays and various associated travel services, and, as a network, we are doing our utmost to help consumers resolve their travel and cancellation reimbursement issues.
The European Consumer Centre Ireland team is working hard to resolve all queries received and liaises with its colleagues in its partner offices across the European Union, 150 legal experts at your service during this crisis, providing free advice and assistance in claiming your consumer rights.