The service of the European Consumer Centre Ireland remains fully operational with the exception of our call centre. Our customer service phone line 01 8797620 is no longer in use until further notice due to in situ office restrictions due to the latest Covid-19 Ireland Government advice. 

At present, we advise Irish consumers to contact us by e-mail only via our contact page here:

We would like to reassure Irish consumers and the general public that our staff is collectively and individually doing their best to respond to all queries and complaints as quickly as possible, and within 5 working days. However, due to exceptionally high volumes, we cannot always guarantee this.

We will keep you informed of all relevant consumer news and the latest on Irish consumers’ rights via our website and on Twitter here: